med info spe c i (morning shift)PPD
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 08/12/2020
About Us:
We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.
We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
About the Role:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.
Essential Functions:
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information, and at times after-hours on call support.
Analyzes caller's questions to formulate an accurate and concise response, using customer-approved resources. Records inquiries and interactions in the appropriate databases following organizational, customer and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project, and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
Works closely with internal and external customer contacts (up to and including members of customer management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Qualifications
About You:
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. And in order to be considered for this role, you would need to meet the following criteria:
Bachelor's degree in medical/health care/life sciences related courses (nursing, pharmacy, medical technology, etc)
1-2 years' of experience in clinical/hospital setting or call center is highly preferred. Fresh graduates are welcome to apply.
Excellent English verbal and written communication skills
Excellent language skills (comprehension, speaking, reading and writing)
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently, as well as part of a team
Ability to interpret customer-provided, complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Must be willing to work on shifting early morning schedule (starts at 5am)
PPD
We are vital links between an idea for a new medicine and the people who need it. We are the people of PPD - thousands of employees in locations worldwide connected by tenacity and passion for our purpose: to improve health. You will be joining a truly collaborative and winning culture as we strive to bend the time and cost curve of delivering life-saving therapies to patients.
Medical Communications is a truly exceptional team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing global team of over 900 healthcare professionals providing medical information and education.
We offer continued career advancement opportunities, award winning training and benefits focused on the health and wellbeing of our employees.
About the Role:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.
Essential Functions:
Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information, and at times after-hours on call support.
Analyzes caller's questions to formulate an accurate and concise response, using customer-approved resources. Records inquiries and interactions in the appropriate databases following organizational, customer and regulatory guidelines.
Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow up) as needed.
Maintains thorough knowledge of project, and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
Works closely with internal and external customer contacts (up to and including members of customer management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.
Qualifications
About You:
At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. And in order to be considered for this role, you would need to meet the following criteria:
Bachelor's degree in medical/health care/life sciences related courses (nursing, pharmacy, medical technology, etc)
1-2 years' of experience in clinical/hospital setting or call center is highly preferred. Fresh graduates are welcome to apply.
Excellent English verbal and written communication skills
Excellent language skills (comprehension, speaking, reading and writing)
Proficient computer and keyboarding skills
Good interpersonal skills
Ability to work independently, as well as part of a team
Ability to interpret customer-provided, complex medical and technical information
Organizational and time management skills
Ability to maintain a positive and professional demeanor in challenging circumstances
Must be willing to work on shifting early morning schedule (starts at 5am)
PPD
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
PPD
About the company
Position med info spe c i (morning shift) recruited by the company PPD at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Med Info Spec I (Morning Shift) or PPD company in the links above