Mandarin Service Desk Specialist | Shared Service CompanyMakati City
Workplace: Makati
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 26/07/2020
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Company Profile: A global technology and engineering company. One of the Fortune 500 Company that focuses on Automation Solution, Commercial and Residential Solutions.
Position: Mandarin Service Desk Analyst
Salary: P50,000
Industry: Shared Services / IT Company
Schedule: Shifting
Location: Quezon City
Responsibilities:
• Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
• Provide first level technical support by responding to queries over the phone or email.
• Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
• Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
• Creates a positive customer support experience through handling concerns in a highly professional manner.
• Adheres to the organization's internal policies and procedures including shifting schedule and proper state usage in ININ.
• Achieve the targets set based on the standard KPI.
• Follow specific detailed instructions.
• Follow-up with customer to gain additional information or required document.
• Utilize the Knowledge Management Tool in HP Service Manager to respond accurately and effectively to requests or issues.
• Performs other duties as assigned.
Requirements:
• Education: BS Computer Engineering/ Information Technology
• Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
▪ Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
▪ MS Office Products
▪ Hp Service Manager
▪ Local Area, Wide Area and Wireless Networks
▪ SharePoint 2010/2012
o Fluent in both written and spoken Mandarin
Position: Mandarin Service Desk Analyst
Salary: P50,000
Industry: Shared Services / IT Company
Schedule: Shifting
Location: Quezon City
Responsibilities:
• Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers.
• Provide first level technical support by responding to queries over the phone or email.
• Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.
• Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for completion or escalating to the correct workgroup.
• Accurately document the details of request or issue raised by user including the troubleshooting steps performed in the ticket.
• Creates a positive customer support experience through handling concerns in a highly professional manner.
• Adheres to the organization's internal policies and procedures including shifting schedule and proper state usage in ININ.
• Achieve the targets set based on the standard KPI.
• Follow specific detailed instructions.
• Follow-up with customer to gain additional information or required document.
• Utilize the Knowledge Management Tool in HP Service Manager to respond accurately and effectively to requests or issues.
• Performs other duties as assigned.
Requirements:
• Education: BS Computer Engineering/ Information Technology
• Specific Knowledge & Skills o Demonstrated basic knowledge and experience of the following platform/technology:
▪ Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)
▪ MS Office Products
▪ Hp Service Manager
▪ Local Area, Wide Area and Wireless Networks
▪ SharePoint 2010/2012
o Fluent in both written and spoken Mandarin
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