Mandarin service desk (cebu city)J-K Network Manpower Services

Cebu City
Negotiable
English, Mandarin
Multilingual Filipino
BENEFITS:
Medical
Miscellaneous Allowance
Loans, Dental Sports (e.g. Gym)
Performance Bonus
Free meals and Snacks
Monthly Gatherings and Outings
Dayshift | Should be open for Shifting Schedule as well
JOB DETAILS:
Company Profile: The company is one of the world's leading management consulting, technology services and outsourcing organizations in the Philippines. This consulting company is known to provide customer service to companies around the world.
Requirements:
Preferably Bachelor's degree graduate
Excellent English communication skills both in written and oral
Proficient in Mandarin Language
Technical Support background is a plus
Responsibilities:
Bilingual resource that can provide support and can perform task either in other Language and English language.
Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems.
This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported.
Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, request for service.
Key functions of service desk management include: incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
Be able to facilitate Critical Incident Management.
Will also be tasked to do quality audits and translations.
Recruitment Process:
Initial Interview (Phone Interview)
Language Assessment
Hiring Manager Interview
Job Offer
HOW TO APPLY:
Please send your resume to: [Protected Info] | [Protected Info]
Contact Number: Globe: [Protected Info]
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook Page: https://www.facebook.com/nihon.hiro.3
Company Website: https://jknetwork-jobs.com/
Look for Ms. Alena
Don't forget to refer your friends!
We give referral bonus for every successful hire.
https://shorturl.at/bpALP
Want to know the right job for you? Talk to us on our FREE Bilingual Career Consultation.
https://goo.gl/o256BU
Apply now and bring home an exclusive J-K Network Hoodie once you got hired from any of our client!
Other Mandarin Openings:
Position 1: Mandarin Fraud Support Analyst
Location: Taguig City
Industry: Shared Services
Salary: Negotiable
Schedule: Dayshift
Position 2: Mandarin Service Desk
Location: Quezon City
Industry: BPO Company
Salary: P 80,000 P 100,000
Schedule: Dayshift
Position 3: Mandarin Online Sales Executive
Location: Makati City
Industry: Technology Company
Salary: P 40,000 - P 60,000
Schedule: Dayshift
J-K Network Services

Cebu City, Cebu
Permanent
Full-time