mandarin Quality Assurance (日班)J-K Network Manpower Services

BGC, Taguig City
Php 70,000
English, Fukien, Mandarin
Multilingual Filipino
BENEFITS:
13th Month Pay
HMO
Government Mandated Benefits
Sick Leaves
Vacation Leaves
Other Allowances
Dayshift/Midshift Schedule
Weekends Off
13月工资
医药卡
政府授权福利
病假
休假
日班/中班
周末休息
JOB DETAILS:
公司简介 (Company Profile): Work with the biggest contact center handling the largest bank company in the Philippines. They are currently handling the LARGEST PHILIPPINE BANK and servicing the Chinese and Fukien speakers. With around 1500 branches in the Philippines, this is tagged as one of the most successful businesses in the Philippines. Currently this bank is serving corporate and residential customers.
Requirements:
Mandarin, Fukien, English (Speaking Only) but it should be mainly mandarin, fukien is only an advantage
Bachelor's Degree Holder or at least 2 years college
Graduate or Undergraduate is welcome to apply
Background in related area is required (Q.A or Coaching/TL)
Knowledgeable in Computer applications
Knowledgeable in BPO Set-up (CSR)
Willing to work Dayshift and Midshift (Shifting Schedule)
Willing to work in a BPO Set-up and office based
资格:
会说普通话的菲律宾人
拥有永久签证的本地华人
开放于高中或大学级别
拥有相关领域的经验
有BPO/CSR 经验优先聘请。
开放于办公室上班性质工作。
责任 (Responsibilities):
Responsible for conducting quality-related review of the agent performance. This includes call monitoring, review of data entry/transaction processed and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).
Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.
Responsible for completing the required number of quality reviews for each agent based on client/company performance guidelines.
Document all observations thoroughly by maintaining observation forms and a call center monitoring database.
May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.
Perform other duties as assigned by management.
Recruitment Process: - All process will be done via online
Initial Screening
HR Interview (Behavioral)
Computer Based Exam
Operations Interview (Panel Interview) - Language Assessment Interview
Client Interview
招聘过程: - All process will be done via online
初次面试
人事部面试 (Behavioral)
技术考试
运营部面试 (Panel Interview) - Language Assessment Interview
客户面试
立即申请!
至于有兴趣的申请者,您可以将您的简历发送到 [Protected Info] | [Protected Info]
如您有更多的询问,您可以通过以下的方式联络我们:
电子邮箱: [Protected Info] | [Protected Info]
联络电话: [Protected Info]| 245 2829
Skype: live:mandarinjobs
Whatsapp: +63 936 973 4186
WeChat: Jknetworkofficial
Facebook: https://www.facebook.com/ranamae.diaziii/
Facebook Page: https://www.facebook.com/jknetworkmandarinjobs
Company Website: https://jknetwork-jobs.com/
请寻找:Ms. Alena
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想知道什么工作适合您?与我们讨论吧!我们提供免费的双语职业咨询。
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Check out below for other openings:
请查看以下其他的开放职位:
Position 1: Mandarin Associate Network Engineer
Location: Taguig City
Industry: IT Company
Salary: P 100,000 above
Schedule: Shifting
Position 2: Mandarin Project Management Specialist
Location: Taguig City (Temporary Work from Home until further notice)
Industry: Shared Services
Salary: P 75,000 - P 85,000
Schedule: Dayshift
Position 3: Mandarin Service Desk
Location: McKinley, Taguig (Office Based)
Industry: IT Company
Salary: P 80,000
Schedule: Dayshift/Midshift
J-K Network Manpower Services

Taguig City, Metro Manila
Temporary
Full-time