Mandarin, korean, thai, russian speaking agent support representativeDencom Consultancy and Manpower Services

Description
Essential Job Functions / Main Duties & Responsibilities:
 Answer, support and follow up on Agent facing communication to ensure service
to agents is provided to the highest standards.
 Research solutions to Agent issues
 Interact with the various department to resolve Agent issues in a timely manner
 Use available tools and information resources to resolve problems
 Use comprehensive knowledge of the company website and the AAA system to
investigate and resolve issues
 Administer Agent transactions as required
 Review and follow up with deposit/withdrawal transactions in accordance with
established standards and procedures.
 Escalate unresolved problems in accordance with establishing policy procedures
and protocols.
 Administer Agent account management including updating notes in accounts
 Research transaction discrepancies and take appropriate action
 Monitoring of Agent activity, including assisting in the identification of fraudulent
activity or abuse
 Maintain professionalism and adhere to company standards during all
interactions.
 Assistance with special Agent projects
 Other tasks and duties as assigned.
Skills & Qualifications:
 Ability to think critically and draw from experience to make decisions
 Computer literacy
 Care in dealing with sensitive information
 Ability to understand both written and oral instructions in English and any of these languages (Mandarin Chinese, Korean, Thai, Russian)
 The ability to organize and manage multiple priorities
 Ability to independently solve problems
 Strong customer orientation
 Excellent interpersonal and communication skills
 Goal Oriented
 Performance driven and a strong team player
 Fluent and advanced skills both oral and in specialized languages would be an
asset
Requirements
Minimum education level: Vocational
Language(s): Tagalog ,Russian ,English ,Korean ,Mandarin Chinese
Availability for travel: No
Availability for change of residence: No

₱ 100,000.00 monthly ·  Makati, National Capital Region ·  15 September (updated)
Work type
Full Time