hrweb software SupportHRWEB INC

JOB DESCRIPTION
Deliver service and support to end-users using and operating automated call distribution phone software, skype, TeamViewer, any desk and other online communication software via remote connection or over the Internet;
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Gather customer's information and determine the issue by evaluating and analyzing the symptoms;
Identify and escalate priority issues per Client specifications;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business;
JOB QUALIFICATION
Graduate of IT or any related course.
With Accounting/Finance, payroll processing experience.
Shifting
Can speak tagalog, english and visayan language.
Onsite.
OTHER JOB REQUIREMENTS
Education
Bachelor's Degree / College Degree
Field of study
Computer Science/Information Technology
Specialization
IT - Hardware, IT - Software, Tech & Helpdesk Support
JOB BENEFITS
basic computer skills, Can work under pressure, Flexible and hard working, Attentive, IT Technical Support