mandarin Email Chat SupportJ-K Network Manpower Services

Job Description
COMPANY PROFILE: This Company is an Omni channel provider of customer care and back-office support solutions.
Position: Mandarin Email Chat Support
Location: Clark, Pampanga
Industry: BPO Company
Salary: P50, 000 - P60, 000
Schedule: Shifting schedule
Benefits: HMO 1 free dependent, Free Transportation
Responsibilities:
Assisting users with login and registration processes.
Assisting users with account updates.
Providing account approvals for new user accounts.
Assisting users with module allocations.
Assisting users with tracking payments in limited scenarios.
Fixing issues with coupon codes 3. Providing invoice links or PDFs via email, generated from our system, in limited scenarios.
Liaising with our internal payment support expert to support them.
Helping users manage module sharing and posting requests.
Triaging bugs in system
Assisting users with navigating and using the overall system.
Flagging technical issues and escalating to Tier.
Flagging module issues and escalating to Tier 3.
Assisting to report technical issues in Jira.
Answering content-based questions with links to existing guidance content.
Answering basic function questions by confirming with the Coalition Customer Success Manager.
Analyzing user questions and helping find the appropriate response.
Collecting user's feedback (if any) and reporting to Coalition Customer Success Manager.
Flagging unresolvable issues for our Tier 3 experts.
Requirements:
Can speak, read and write in Mandarin and English
Proven customer support experience
Ability to multitask and meet established deadlines; must be a self-starter and be able to work independently as well as being a team player.
Ability to work in a fast-paced environment; strong organizational skills a must.
Previous experience with Zendesk is a huge bonus!
A go-getter attitude would help a candidate be successful in this role.
Must willing to work in Clark, Pampanga
Must willing to work in shifting schedule
Must be able to pass a background check
Recruitment Process:
Paper Screening
Initial Interview
Ops Interview
Hiringvenue.com

Pampanga
₱50,000-60,000 per month
Permanent
Full-time