mandarin Customer Service Representative (csr)Total Information Management Corp. (TIM)

Duties and Reponsibilities:
Participate in the 24x7 SOC operation and ensure a smooth and efficient operation
Monitor internet traffic for security breaches and denial of service attacks
Constantly follow the policies, procedures, and technologies in order to maximize the effectiveness and efficiency of security operations
Ensure both internal OLA and external SLA are met and followed accordingly
Ensure and enhance customer satisfaction through effective handling of security events and mitigations via promptly, professional communication with customers
Directly coordinate with clients via chat, email, and hotline
Support next tier of Incident Management by gathering the right information that would aid the troubleshooting for immediate recovery
Education:
At least college level
Experience:
At least 1-year experience in call center operations in handling customer support
Skills and competencies:
Minimal technical knowledge about DDoS attacks and/or Network Fundamentals would be an advantage
Basic knowledge in internet routing and network troubleshooting
Self-motivated and team player
A strong sense of responsibility, service, and customer-oriented
Mature and independent with good communication skills
Can fluently speak English and Chinese Mandarin
Willing to work in Carmona, Cavite
Amenable to project-based employment status
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 1 opening Bachelor's degree graduate
Total Information Management (TIM) Corporation is a 100% Filipino-owned Technology Solutions company based in Makati City. With a strong pool of talent, robust financial resources and 31 years of experience under its belt, TIM is currently one of the most enduring financial resources in the Philippines and a trusted technology partner to some of the country's largest institutions.What makes TIM stand out are its proven track record at Systems Integration, its unsurpassed service capabilities; and its strategic partnerships with global IT brands. It has implemented a long and impressive list of complex system integration projects for banking, government and manufacturing institutions. TIM's strong, strategic partnership with the world's leading IT brands enables it to provide access to the most advanced technology and the best solutions for its clients.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time