Mandarin csr (100k)Open Access
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 04/08/2023
About the Company
Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippines operations centers.
Role:
Responsible for identifying the issue with the customers and resolving themselves or route them to the available engineer. They will create, manage tickets for the issues that the customer contacts. They act as the mediators between the customer and the Product Support teams by monitoring the basic cases and following up to ensure the customers tasks are completed on time (B2B process).
Requirements:
• Has Knowledge/background in IT/troubleshooting/basic programming
• Fluent in both English and Mandarin business languages
• Willing to start ASAP and should be ok for Shifts on rotational basis
• At least HS graduate
• Willing to work in Makati, Philippines
Responsibilities:
• Excellent Communication - for voice, email & chat support. Also possess good listening skills to understand customer query and post qualitative queries to customers.
• Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to the next level of support.
• Maintain accountability for an issue until the same is resolved.
• Ability to learn and logically work through problems to determine their cause and how they can be resolved.
• Report errors/bugs to the Product Support team.
• Provide consulting for customers on procedural issues and queries including quick solution for already known & documented issues
• Share knowledge & best practices with the team.
• Delivery of valuable content for Product Support Knowledge Base.
• Contribute to Technical Knowledge Database.
• Proper transition process of all business-critical occurrences to peers in other locations across the globe.
• Participate in weekend support coverage as per roster planned globally.
• Should be ok for Shifts on rotational basis
• Continually develop expertise on new releases and products as demanded by the business environment.
SALARY:
100K + health card, 13th-month pay, government-mandated benefits
Above standard special holiday and OT rate, Birthday gift check, other perks
Good work environment
Send your resume to *******@openaccessbpo.com
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Work visa can be provided for this role
Expected start date for role: 01 September 2023
Open Access Marketing has been providing business process and call center outsourcing solutions to a host of international clients since 2006. OAM is experienced in designing, implementing and managing critical business processes and call center solutions for Clients around the world from its Makati, Philippines operations centers.
Role:
Responsible for identifying the issue with the customers and resolving themselves or route them to the available engineer. They will create, manage tickets for the issues that the customer contacts. They act as the mediators between the customer and the Product Support teams by monitoring the basic cases and following up to ensure the customers tasks are completed on time (B2B process).
Requirements:
• Has Knowledge/background in IT/troubleshooting/basic programming
• Fluent in both English and Mandarin business languages
• Willing to start ASAP and should be ok for Shifts on rotational basis
• At least HS graduate
• Willing to work in Makati, Philippines
Responsibilities:
• Excellent Communication - for voice, email & chat support. Also possess good listening skills to understand customer query and post qualitative queries to customers.
• Receive customer calls, log issues, analyses configurations, application and system log files to determine the cause of issues (when needed) and escalate to the next level of support.
• Maintain accountability for an issue until the same is resolved.
• Ability to learn and logically work through problems to determine their cause and how they can be resolved.
• Report errors/bugs to the Product Support team.
• Provide consulting for customers on procedural issues and queries including quick solution for already known & documented issues
• Share knowledge & best practices with the team.
• Delivery of valuable content for Product Support Knowledge Base.
• Contribute to Technical Knowledge Database.
• Proper transition process of all business-critical occurrences to peers in other locations across the globe.
• Participate in weekend support coverage as per roster planned globally.
• Should be ok for Shifts on rotational basis
• Continually develop expertise on new releases and products as demanded by the business environment.
SALARY:
100K + health card, 13th-month pay, government-mandated benefits
Above standard special holiday and OT rate, Birthday gift check, other perks
Good work environment
Send your resume to *******@openaccessbpo.com
To know more about Open Access BPO, visit our corporate site at www.openaccessbpo.com.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Work visa can be provided for this role
Expected start date for role: 01 September 2023
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Open Access
About the company
Open Access jobs
Metro Manila
Position Mandarin csr (100k) recruited by the company Open Access at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Mandarin CSR (100K) or Open Access company in the links above
About the company
Open Access jobs
Metro Manila