mandarin bilingual operations Team LeaderTranscosmos Asia Philippines

Role Responsibilities:
· Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted resource constraints.
· Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by the client and the operations.
· Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and records retention.
· Responsible for evaluating the staff performance, coaching and orienting on the project overview.
· Assist the staff with questions and difficulties on work output; address data inconsistencies and gather the necessary information for the missing data.
· Responsible for maintaining the records of the completed work.
· Responsible for creating and sending the operations daily status report to the Supervisor.
· Facilitates in training the new staff on client specifics and workflow of data entry to make it as streamlined as possible.
· Recommends process improvement to enhance staff development and work processes to the Supervisor.
· Responsible for escalating unresolved issues to the Supervisor
· Compile and verify employee attendance, hours worked, and post information onto designated records as well as approve overtime.
· Ensures that tasks are accurately delegated based on role classifications
· Negotiates and resolves conflicts / problems among staff
· Recognizes achievement of staff and gives proper recommendations in accordance to performance
· Presides and/or mediates meetings and discussions in order to facilitate the completion of group goals.
· Any other relevant duties as directed
Role Profile:
· Excellent Written and Oral Communicating Skills
· Creative Problem Solving and Decision Making Capabilities
· Flexibility
· Professionalism
· Business Acumen
· Ability to impose Self- Direction
· Foster Conflict Resolution
· Effective Communication Skills
· Adaptability
· Excellent Relationship Management Skills
· Effective People Management Skills
· Bachelor/College degree in any field
· Minimum 1 year relevant working experience as Team Leader
· With permanent working visa
· Willing to work in Ortigas, Pasig City
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Work visa can be provided for this role