Mandarin bilingual analystGeneral Motors

Job Description
- Identify and execute OPEX, Lean, standardization and other process improvement projects
- Act as escalation point for the service center for service line enquiries
- Continual development and transition of subject matter expertise to our service center operations staffs
- Identify and advance opportunities to use new technologies such as robotic process automation to drive efficiencies
- Maintain & update standard catalog of services and operating model
- Build, develop, grow and sustain business relationships vital to Travel & Expense activities
- Support system deployment/enhancements and business process changes for business continuity
- Communicate to leadership on business initiatives and performance on a regular basis
1) Identify and execute OPEX, Lean, standardization and other process improvement projects
2) Act as escalation point for the service center for service line enquiries
3) Continual development and transition of subject matter expertise to our service center operations staffs
4) Identify and escalate opportunities to leverage new technologies such as robotic process automation to drive efficiencies
5) Maintain & update standard catalog of services and operating model
6) Build, develop, grow and sustain business relationships vital to Travel & Expense activities
7) Support system deployment/enhancements and business process changes for business continuity
8) Communicate to leadership on buiness initiatives and performance on a regular basis
Additional Job Description
Position Description - Analyst, GBS Transportation Services
Position Summary:
Responsible for the administration of day-to-day Transportation Services cases and activities being handled by Transportation Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the Transportation Services Teams in the execution of other Transportation Services tasks.
Responsibilities:
Processing of cases assigned through various system touchpoints. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases.
Performing expense report audits. This entails understanding the travel policy and applying those guidelines to determine whether employee expense reports are within policy.
Communication with employees who have been found to have expense report discrepancies.
Following established processes for case handling and issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution.
Serving as the single point of contact for employees and be responsible for query resolution. Ensuring timely resolution of clients' issues and concerns.
Ensuring high-quality standards for all tasks assigned.
Adhering to service level agreements (SLAs) established for case management.
Referring to the Transportation Services Supervisor and/or Senior Analyst-Team Lead cases that are raised to escalation stage.
Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Maintaining and updating job aids and standard operating procedures knowledgebase.
Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice.
Performing tasks based on the approved guidelines and job aids, including performing peer check / post audit escalated issues and post audit.
Qualifications:
Hands on experience working with and proficiency in HR, Case Management, Knowledge Base, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Experience / Education:
Bachelor's Degree in Human Resources, Business Administration, or related field is required
Experience handling a role as Analyst for minimum of 1 year in a Shared Services / Contact Center environment. Fresh graduate with excellent scholastic records may be considered.
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
Skills and Key Competencies
Customer Focused
Ability to drive for results and service excellence
Ability to drive for safety, quality, and speed
Effective problem solving / analytical skills
Effective written and verbal communication skills
Effective time management and prioritization
Flexibility to work different time zones
Technical Skills
Integrity and Trust
Interpersonal Savvy
Learning on the Fly
Important note: Day shift
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
General Motors

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time