manager Tech Support - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Efficient Internal and external stakeholder and vendor management. Driving strong relationship with Operations team to drive transparency and stakeholder enablement through technology transformation
Developing and driving transformation that unlocks the full potential of operations, sustained by building institutional capabilities and adding agility
Defines multi-year strategy and vision, supported by measurable goals and objectives, for the IT Service Management business capability (people, process, data, technology)
Develop/update annual service roadmap/strategy with input from and collaboration with Regions, Infrastructure, Applications as well as the Infrastructure managed service provider
Providing strategic leadership and strategic guidance to large team on process implementation deliverables
Accountable for performance management, talent development, succession planning, coaching and engagement
Provide strategic leadership in the selection of staff and other employees; determines resource needs, plans for future workforce needs, and independently makes selection decisions within domain area
Aligning overall team resources to execute against medium-long term strategies and meeting defined Global IT objectives
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Global financial responsibility for service component performance. Service budget development and administration - globally as well as per region, working with regional service tags and cost center owners
Developing cost saving methodology, service rates, and billing procedures for IT Infrastructure services
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Undergraduate degree or equivalent experience.
Bachelor's or master's degree in IT or Business-Related field or equivalent work experience
10+ years of IT and business/industry work experience, with experience in managing multiple, medium to large, production teams, and influencing senior level management and key stakeholders
People management experience providing leadership across multiple IT disciplines with proven ability to manage a distributed team. Ability to motivate individuals and groups as well as address personnel performance situations
Experience in managing and collaborating with third party vendors in a global, managed services environment
Strong background in IT Operations, ITIL or similar process-oriented framework
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Manager Tech Support, IT, Business, ITIL, IT Operations, BPO, Cebu City, Cebu
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time