manager- pmo and business AnalyticsNICE inContact

Description
Manager, Project Management and Business Analytics
Location: Taguig City, Philippines
Night Shift (Work From Home Until Further Notice)
The Manager Project Management is responsible for leading a team of IT Business Analysts and Project Managers in planning, executing and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. This position also defines the project's objectives and oversees quality control throughout its life cycle.
This position will continue to function as a member of the Strategic Project Management team with 70-80% of the work load on Project Management assignments and the remaining reserved for supervisory functions.
Financial Responsibility:
Ensure projects are delivered on budget.
Draft and submit budget proposals, and recommend subsequent budget changes where necessary.
Manage teams traveling budget.
Ensure expenditures are recorded and reported accurately and according to the Company's Travel, Purchasing and Corporate Credit policies.
As a Manager for PMO and BA, a Typical Day Might Included the Following:
Project Management Responsibilities
Direct and manage project development from beginning to end.
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Develop full-scale project plans and associated communications documents.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Serve in a task manager capacity via management and ownership of end to end development of small to large tasks.
Estimate the resources and participants needed to achieve project goals.
Where required, negotiate with other department managers for the acquisition of required personnel from within the company.
Set and continually manage project expectations with team members and other stakeholders.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Track and provide status on all Service Operations projects.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Define project success criteria and disseminate them to involved parties throughout the project life cycle.
Be familiar with NICE CXOne products and teams to allow for easier understanding in the projects managed.
Provide technical configuration and programming as required.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the project.
Management Responsibilities * Develops yearly and quarterly plans to identify candidates for project management and report on progress.
Executes against that plan to ensure success.
Mentors and coaches employees as needed to ensure a high-performing team.
Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
Prioritize, assign and manage department activities and projects in accordance with the Operations department's goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
Responsible for recruiting, hiring and firing for the department.
Follow the company Code of Ethics and inContact policies and procedures at all times.
Communicate in an effective and professional way with customers in and outside of inContact.
To Land This Gig You'll Need:
Bachelor's degree in Business Management or related field or equivalent work experience is required. MBA preferred.
6+ years direct work experience capacity, beyond education requirements, in a project management role including all aspects of process development and execution.
2+ years experience leading high performing teams.
Ability to bring project to successful completion through political sensitivity.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE inContact

Taguig City, Metro Manila
Permanent
Full-time