manager, global Talent Acquisition servicesTeletech Customer Care Management Philippiness Inc

Job Description : Human Capital Services Manager TeleTech is seeking a Human Capital Services Manager to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines. What you'll be doing: Human Capit Job Description : Human Capital Services Manager TeleTech is seeking a Human Capital Services Manager to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines. What you'll be doing: Human Capital Services Managers lead a team of human capital service center specialists to meet the administrative and employee relations needs of an assigned business unit/geography. This includes training the team to deliver a high level of customer service, establish policies and processes to assist with data entry and maintenance, on-boarding and educating employees regarding all administrative and employee relation issues. Human Capital Services Managers adhere to all human capital service center performance objectives, metrics, and standard operating procedures to maximum team performance. Human Capital Services Managers proactively identify service center solutions that will enhance performance and improve operating margins. What you'll bring to us: Understand all key business initiatives and goals for supported business units Minimize the number and severity of employment claims made against TeleTech Manage/support a team of Human Capital Services Specialists to deliver outstanding Human Capital services Improve the key success metrics for their business units Develop a 'Trusted Advisor' relationship with key leaders at multiple levels within supported business units Ensure 100% compliance with, and implementation of, HC technology and programs within a specific geographic location What skills you'll need: Knowledge of call center business Performance Based Interviewing expertise Process improvement certification (white belt or above) Strong knowledge in multiple HR disciplines across different geographies (compensation and benefits, recruiting, employee relationship, legal, etc.)
Monster

Metro Manila
Permanent
Full-time