manager, global Talent Acquisition servicesTTEC

Human Capital Services Manager
TeleTech is seeking a Human Capital Services Manager to join our Human Capital Services team at our Regional Operating Headquarters, based in Novaliches, Philippines.
What you'll be doing:
Human Capital Services Managers lead a team of human capital service center specialists to meet the administrative and employee relations needs of an assigned business unit/geography. This includes training the team to deliver a high level of customer service, establish policies and processes to assist with data entry and maintenance, on-boarding and educating employees regarding all administrative and employee relation issues. Human Capital Services Managers adhere to all human capital service center performance objectives, metrics, and standard operating procedures to maximum team performance. Human Capital Services Managers proactively identify service center solutions that will enhance performance and improve operating margins.
What you'll bring to us:
Understand all key business initiatives and goals for supported business units
Minimize the number and severity of employment claims made against TeleTech
Manage/support a team of Human Capital Services Specialists to deliver outstanding Human Capital services
Improve the key success metrics for their business units
Develop a "Trusted Advisor" relationship with key leaders at multiple levels within supported business units
Ensure 100% compliance with, and implementation of, HC technology and programs within a specific geographic location
What skills you'll need:
Knowledge of call center business
Performance Based Interviewing expertise
Process improvement certification (white belt or above)
Strong knowledge in multiple HR disciplines across different geographies (compensation and benefits, recruiting, employee relationship, legal, etc.)
Who We Are:
TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments-Consulting, Technology, Care and Growth-to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech's business processes and operations.
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TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately.
TTEC

Quezon City, Metro Manila
Permanent
Full-time