Manager, care design opsVistaprint

Care Design Operations Manager
Who We Are:
At Vistaprint, we believe that everything we do has a lasting impact on our customers and on each other. It begins and ends with a passion for helping our customers succeed. To give our customers our best, we empower our team with the autonomy to make smart decisions and deliver value. We are a dynamic organization that maintains an exciting, results-oriented culture.
About the Team:
The CARE Design Operations team is Vistaprint's design crew, handling customers across multiple locales, and supporting them by providing expert designs for a range of marketing materials and products offered by Vistaprint. Understanding the needs and dreams of small business owners is one of the keys to success in this crucial role. As a Design Operations Manager, you will lead and motivate the teams that help make our customer's dreams come true!
Your Role:
Many of Vistaprint's customers find they need support or guidance when it comes to design, or perhaps they just want confirmation from an expert that what they have created is professional looking and well-designed. You will lead 4-5 teams of designers in CARE Design Operations that support our customers through creating/revising designs with an array of styles and product types, ensuring that they have everything they need to make their business look and feel professional. Your role is to cultivate high performance through effective coaching, mentoring, and motivating team leads and frontline designers, and to inspire collaboration cross-functionally between operations and support teams. In addition, you will strive to consistently improve the customer design experience and satisfaction together with key metrics, raising the quality bar, and targeting consistent conversion of design orders to print.
Motivate, coach, and develop team leads and design artists to reach their full potential through consistent monitoring, assessment, and feedback to achieve and maintain high standards of performance
Work with a team of creative leads to help improve awareness of design principles and help interpret customer needs from design brief
Provide guidance to team leaders in understanding customer designs as part of the Vistaprint Design Service
Educate team leaders on how to review designers' work for relevance, consistency, and accuracy through proofing, editing, and optimizing workflow
Drive excellence in quality, design, and typography
Communicate the value proposition of Vistaprint products and services to the Team and other departments
Consistently and effectively report on team progress, challenges & successes by compiling statistics, interpret data and take appropriate action to support findings and goals (KPIs), and seeks opportunities for continuous improvement
Proactively raise issues that impact the domain's ability to maintain success
Ensure that disciplinary discussions and actions for team leads and design artists are facilitated in a transparent, accurate, and timely manner
Develop, adhere to, support, and administer company policies and procedures as defined
Resolve escalations
Manage relationship with unit business managers and other operational leaders
Guide employees along a mutually identified development path
Maintain accurate documentation of team members' overall performance, personnel records, and other documentation, as identified and requested.
Support and assist with hiring and training teams, as requested
Perform additional responsibilities as consistent with job level and overall direction of the CARE leadership team.
Qualifications & Functional Skills:
Six or more years of design, art direction, and/or formal design training with exceptional conceptual and design skills
At least 3-years' experience in a production or service environment
At least 2-years of people leadership experience (in and out of Cimpress)
Deep understanding of design styles, especially producing and printing consistent color, proofing and printing an image, typographic design, working with typestyle, vector drawing techniques, creating vector objects for the background, working with defined custom shapes, importing a smart object
Expert use of design applications: Adobe Creative Suite - Illustrator, Photoshop, In-Design
Strong Illustration skills or the keen ability to direct Illustrators is required
Preferably has experience as a creative "working" mentor
Excellent communication and presentation skills
A proven track record of managing multiple priorities, tasks, and projects simultaneously
Self-accountable for the CARE Design quality of work and performance against goals
An aptitude for learning new technology and the ability to use multiple systems
Demonstrable expertise and experience in people management, with an emphasis on managing multiple teams in a constantly changing environment. Has the ability to motivate and empower employees to consistently meet and/or exceed goals
Proficient in reducing conflict and increasing participation through interpersonal skills and strong teamwork and collaborative behavior
Demonstrate a positive attitude to lead and facilitate change, and model professionalism at all times
Has demonstrated design-related capabilities in dealing with Global & Local Design Quality team
Resolves issues balancing the needs of the end-customers with the needs of the company.
Displays willingness to learn through openness to feedback and development
Has a strong Service Orientation mindset
Minimum Skills Requirement
Speaking Proficiency. 8/10- At the advanced level users communicate effectively and appropriately even in demanding communicative tasks and situations, like conducting a meeting. They can participate easily in social and professional conversations and can deal comfortably with most subjects over the telephone. They can receive businesspeople, give a report or make a professional presentation in an open meeting, and make sales presentations. At this level, a user may have an insight into the language that demonstrates the experience of living in the country and having acquired a certain proficiency in fluency, if not accuracy, gained by living there.
Writing Proficiency. 4/5- CDO Managers write updates and team correspondences and prepare monthly business reviews. These should be done using a formal tone and register. All necessary information must be included without sacrificing clarity.
Listening Comprehension. 8/10- CDO Managers need to have active listening skills to be able to participate effectively in meetings and coaching sessions.
Reading Comprehension. 8/10- CDO Managers read emails from different departments. They have to be able to distinguish and absorb information vital to operations.
Key Competencies/Traits
People Developer. Develops others/team in order to perform and contribute to the organization's objectives, as well as help meet personal development goals through constant coaching and mentoring. VP Leadership Model is practiced.
Adaptable. Maintains effectiveness in the midst of change and ambiguity or novel situations through the use of creative solutions.
Strategic. Sees the big picture, thinks multi-dimensionally, identifies connections between situations or things that are not always apparently related/visible and comes up with new ideas or different ways to enhance Vistaprint effectiveness and responsiveness.
Customer Obsessed. Promotes a service-oriented culture by developing systems, managing performance, and carrying out actions to proactively address the needs of the customer. Provides expert guidance to peers and teams in responding to client concerns with the appropriate solution in a timely manner.
Excellence Champion. Sets high standards of performance for the team or organization. Can create standards of measure for quality monitoring and action plans to improve the team's output.
Data-Driven. Identifies data patterns and trends and links them to performance variations. Makes projections based on data presented.
Vistaprint

Taguig City, Metro Manila
Permanent
Full-time