manager, account ManagementCaspio, Inc.
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 29/12/2020
The Manager of Account Management will focus on ensuring our customer`s success in utilizing Caspio's solutions to meet their business objectives while driving revenue and usage growth through renewals and overall customer satisfaction.
This position will mentor and lead a team of Account Managers ("AM") responsible for customer management from onboarding to maturity. The Manager of Account Management will glean strategic insights to improve our product value throughout the customer life cycle and ultimately ensure the satisfaction, growth, and retention of the business relationship, while tailoring our services to meet the customer's needs.
Responsibilities
Build, manage, direct, and motivate effective and service-oriented Account Management team to meet and exceed organization and departmental goals and objectives.
Establish and communicate short and long-term team goals and objectives. Define and establish KPIs and oversee operational metrics to track and monitor trends in revenue, account activity, team effectiveness, and retention to mitigate risks and minimize account attrition.
Engage and build relationships with our largest and most strategic customers to optimize derived maximum value and properly leverage our product features and services on an ongoing basis.
Oversee analysis of account health to identify risks of customers achieving their stated business objectives and plan areas of improvements and / or focus.
Develop and manage departmental guidelines, service standards, processes, and best practices.
Design and evaluate departmental programs to ensure long term customer engagement, usage growth, and value recognition from our product and services.
Propose and develop case study opportunities, capture customer quotes and testimonies, obtain press release permissions, and make customers reference able.
Train and mentor employees to understand and adopt consultative selling techniques to serve as a trusted advisor to appropriately upsell value-adding products and features, recommend Professional Services consultations, generate referrals, and other revenue opportunities in alignment with the organization's values and standards.
Keep abreast and expand job knowledge of team in our product, solutions, services, pricing, and value proposition.
Join us now and enjoy the following benefits:
Free laptop + company-provided equipment
Flexible working arrangements (work-from-home setup)
Competitive compensation package
Paid Time Off accrued based on hiring date
HMO coverage (medical and dental) for you and (1) qualified dependent upon regularization
Continuous mentoring programs for skills enhancement and career advancement opportunities
Healthy and encouraging work environment
Employee engagement activities
Referral incentives
Qualifications:
BA/BS degree (or equivalent experience) in Business or in a related field.
At least 6-8 years of experience in Customer Success or Account Management with at least 3+ years of experience managing and leading a team of Account Managers. At least 2 years of experience in a SaaS or PaaS environment or working with websites, databases, and/or web application tools, preferred.
Previous background in technology sales in SaaS or PaaS industry highly preferred.
Proven ability to plan, forecast, and manage resources effectively to meet revenue expectations.
Demonstrated experience attracting, managing, developing, coaching, evaluating, and retaining staff. Ability to lead, influence, and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.
Ability to build positive and productive working relationships and foster creativity, innovation, and integrity within a team.
Strong communication and interpersonal skills with a demonstrated ability to listen and empathize with others, convey confidence, resolve conflict, and build trust and loyalty.
Demonstrated presentation skills with the ability to close and negotiate deals with business owners and key stakeholders.
Strong cross-functional and team-building skills with an ability to manage effectively up, down, and across an organization, including global, remote teams.
Strong process and results-orientation with a commitment and consistent focus on balancing customer service and use of resources.
Ability to set priorities, analyze and resolve problems, exercise sound judgment, make decisions, and recommend alternative solutions in a timely fashion.
Work from Home
Mid-Senior Level / Manager IT and Software Computer Software / Engineering 1 opening Bachelor's degree graduate
Caspio is the world's leading no-code application development platform used by business professionals to create custom online database applications - without coding. Headquartered in Silicon Valley, and with global offices in Poland, Ukraine and the Philippines, Caspio powers custom applications in over 100 countries. We've helped over 15,000 customers - from large government agencies and Fortune 500 companies, to small and medium-sized businesses, startups and one-person entrepreneurs - turn their vision into powerful applications. With Caspio, non-developers are empowered to create and change their own business applications, allowing them to move fast and respond to opportunities immediately while freeing up scarce IT resources to focus on other critical business priorities. No code, just Caspio!Join the team that's making a worldwide impact on digital transformation! At Caspio, we empower non-developers to create custom business applications - without writing a single line of code.We're a team of high-energy, goal-oriented people who are committed to three core values: Service, Excellence and Innovation. We love what we do and have fun doing it.Caspio is for those who are determined to build a successful career in the tech industry. Get extensive training, great pay, excellent benefits, snacks pantry, team activities and a professional world-class office environment. Ranked a "Leader" by Forrester, we're on a mission to democratize app development and bring true digital transformation to organizations worldwide.Join us today.
Kalibrr
This position will mentor and lead a team of Account Managers ("AM") responsible for customer management from onboarding to maturity. The Manager of Account Management will glean strategic insights to improve our product value throughout the customer life cycle and ultimately ensure the satisfaction, growth, and retention of the business relationship, while tailoring our services to meet the customer's needs.
Responsibilities
Build, manage, direct, and motivate effective and service-oriented Account Management team to meet and exceed organization and departmental goals and objectives.
Establish and communicate short and long-term team goals and objectives. Define and establish KPIs and oversee operational metrics to track and monitor trends in revenue, account activity, team effectiveness, and retention to mitigate risks and minimize account attrition.
Engage and build relationships with our largest and most strategic customers to optimize derived maximum value and properly leverage our product features and services on an ongoing basis.
Oversee analysis of account health to identify risks of customers achieving their stated business objectives and plan areas of improvements and / or focus.
Develop and manage departmental guidelines, service standards, processes, and best practices.
Design and evaluate departmental programs to ensure long term customer engagement, usage growth, and value recognition from our product and services.
Propose and develop case study opportunities, capture customer quotes and testimonies, obtain press release permissions, and make customers reference able.
Train and mentor employees to understand and adopt consultative selling techniques to serve as a trusted advisor to appropriately upsell value-adding products and features, recommend Professional Services consultations, generate referrals, and other revenue opportunities in alignment with the organization's values and standards.
Keep abreast and expand job knowledge of team in our product, solutions, services, pricing, and value proposition.
Join us now and enjoy the following benefits:
Free laptop + company-provided equipment
Flexible working arrangements (work-from-home setup)
Competitive compensation package
Paid Time Off accrued based on hiring date
HMO coverage (medical and dental) for you and (1) qualified dependent upon regularization
Continuous mentoring programs for skills enhancement and career advancement opportunities
Healthy and encouraging work environment
Employee engagement activities
Referral incentives
Qualifications:
BA/BS degree (or equivalent experience) in Business or in a related field.
At least 6-8 years of experience in Customer Success or Account Management with at least 3+ years of experience managing and leading a team of Account Managers. At least 2 years of experience in a SaaS or PaaS environment or working with websites, databases, and/or web application tools, preferred.
Previous background in technology sales in SaaS or PaaS industry highly preferred.
Proven ability to plan, forecast, and manage resources effectively to meet revenue expectations.
Demonstrated experience attracting, managing, developing, coaching, evaluating, and retaining staff. Ability to lead, influence, and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.
Ability to build positive and productive working relationships and foster creativity, innovation, and integrity within a team.
Strong communication and interpersonal skills with a demonstrated ability to listen and empathize with others, convey confidence, resolve conflict, and build trust and loyalty.
Demonstrated presentation skills with the ability to close and negotiate deals with business owners and key stakeholders.
Strong cross-functional and team-building skills with an ability to manage effectively up, down, and across an organization, including global, remote teams.
Strong process and results-orientation with a commitment and consistent focus on balancing customer service and use of resources.
Ability to set priorities, analyze and resolve problems, exercise sound judgment, make decisions, and recommend alternative solutions in a timely fashion.
Work from Home
Mid-Senior Level / Manager IT and Software Computer Software / Engineering 1 opening Bachelor's degree graduate
Caspio is the world's leading no-code application development platform used by business professionals to create custom online database applications - without coding. Headquartered in Silicon Valley, and with global offices in Poland, Ukraine and the Philippines, Caspio powers custom applications in over 100 countries. We've helped over 15,000 customers - from large government agencies and Fortune 500 companies, to small and medium-sized businesses, startups and one-person entrepreneurs - turn their vision into powerful applications. With Caspio, non-developers are empowered to create and change their own business applications, allowing them to move fast and respond to opportunities immediately while freeing up scarce IT resources to focus on other critical business priorities. No code, just Caspio!Join the team that's making a worldwide impact on digital transformation! At Caspio, we empower non-developers to create custom business applications - without writing a single line of code.We're a team of high-energy, goal-oriented people who are committed to three core values: Service, Excellence and Innovation. We love what we do and have fun doing it.Caspio is for those who are determined to build a successful career in the tech industry. Get extensive training, great pay, excellent benefits, snacks pantry, team activities and a professional world-class office environment. Ranked a "Leader" by Forrester, we're on a mission to democratize app development and bring true digital transformation to organizations worldwide.Join us today.
Kalibrr
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Caspio, Inc.
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