loan discharges OfficerColcap Servicing Pty Ltd

Responsibilities and Tasks:
Ensuring that discharge requests are processed in a timely and accurate manner.
Dealing with and addressing enquiries raised by solicitors, mortgage managers and borrowers
Responding to discharges-related calls/emails/tasks (TDIs) received to Retention team before instructing panel solicitor
Sending discharge instructions to panel solicitors and trustees
Verifying details provided in the request in accordance with the instructions; ensuring accuracy of all processing within the operating system
Monitoring of list of discharging loans and ensuring that the information received from the parties involved in the discharge are duly noted
Ensuring SLAs, compliance and quality standards are met on a daily basis or as advised by the Team Leader
Assisting Team Leader, team members and other relevant staff with Settlements-related matters; taking inbound calls (overflows) and messages for Customer Service
Providing indicative and/or final payout figures when requested given that approval has been confirmed.
Ordering of security packets/loan agreements from the trustee
Posting of all discharges-related payment; updating the Discharges Masterlist
Generating closing statements
Sending confirmation reports to Accounts for all invoices received from trustee
Actioning other tasks or duties due to business exigencies or as deemed necessary by Management to achieve business goals
Knowledge, Qualifications and Competencies:
Preferably with banking and financial related job experience and a basic understanding about mortgages
With Australian Mortgage experience is an advantage
Understanding of discharges process for home loans
Strong management skill, able to work well under pressure and on flexible schedule
Exhibit professional demeanour
Ability to communicate in writing in a professional manner
Good attention to detail and excellent analytical skills
Ability to follow and understand instructions and procedures
Good planning, organising and multi-tasking skills
Must have proficiency with various software applications programs including e-mail messaging applications
Ability to provide insight based on analysis
Self-motivated and has knowledge-sharing mentality
Ability to work on deadlines and independently with less supervision
Candidate must possess at least Bachelor's/College Degree in any field.
At least 1 Year(s) of working experience in the related field is required for this position.
Entry Level / Junior, Apprentice Customer Service Financial Services 1 opening Bachelor's degree graduate
Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time