level 3 support Engineer (cmx0001)Hammerjack

hammerjack is an innovative Australian company that specialises in offering top-tier skilled professionals in various fields, including but not limited to Administration, Finance and Accounting, IT Programming, Engineering, Sales and Marketing, and many others.
Whether you prefer a hybrid or work-from-home setup or the full office experience, hammerjack provides all employees with the opportunity to enjoy the benefits of an eco-friendly workplace, a playroom, free meals, and unlimited access to a built-in bar stocked with drinks and snacks.
It's a place where professionals are inspired to advance and innovate, adapting to the "new normal" of today's world.
What's in it for you?
Competitive Salary
Flexible work arrangement
Retention Bonus (Up to Php 100,000)
Health Coverage for you and one of your qualified dependents on Day 1
Day shift (AU Time zone) + Fixed Weekends Off
Paid Time Offs - can be converted into cash
Government Mandated Benefits - 13th-month pay.
Group Life Insurance
Additional Perks and Benefits:
Work from Home Equipment Provided
Free Access to Bar (Unli Premium Coffee, Soda, Tea, and Booze)
Free Meal every Wednesday
Monthly Employee Engagement activities
Wellness Programs
Townhall Events
Christmas Events, Year-end Parties
Outings
Team Building
Acoustic Jamming Sessions
JOB OVERVIEW
We are looking for a Level 3 Support Engineer to join our team on a long-term basis. The successful candidate should have a strong command of English and experience with Microsoft Active Directory, Windows Server, Network Administration, Technical Support, Ticketing Systems, Troubleshooting, VMWare, Microsoft Windows, and Windows Administration.
As a Level 3 Support Engineer, you will be responsible for providing technical support to our clients, resolving complex issues, and ensuring the smooth running of our systems. You will need to be able to troubleshoot problems quickly and effectively and have excellent communication skills to ensure that our clients are kept informed throughout the process.
To be considered for this role, please submit a proposal outlining your experience in these areas and how you can help with this project. Please also include links to past completed projects that demonstrate your expertise. We look forwards to hearing from you!
DUTIES AND RESPONSIBILITIES
Provide remote proactive and reactive Level 3 desktop, server and network support.
Respond to requests for technical assistance via phone and electronically.
Diagnose and resolve technical hardware and software issues
Research questions using available information resources.
Follow service desk procedures.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests, and document resolution.
Stay current with systems information, changes, and updates.
Implement technology solutions.
QUALIFICATIONS
Experience in supporting network infrastructure, including switches, routers and firewalls.
Level 3 helpdesk experience and 2 to 3 years' experience working for a Managed Service Provider (MSP) in a level 2/3 IT Support Engineer role.
Experience in supporting and maintaining Windows Servers/ Desktops, Active Directory, Exchange, Microsoft SQL Server, Microsoft Office and Microsoft Office 365/Azure Environments.
Experience in supporting Citrix infrastructure.
Strong troubleshooting skills.
Experience supporting virtualized environments. Hyper-V and VMware.
Experience supporting Cloud environment such as AWS and Azure.
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role