legal shared services AssociateZendesk

Job Description
Love helping people build better relationships? Passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.
Zendesk is looking for a Legal Shared Services Associate. This position, based in our Manila office, is part of the Legal organization and will report to the Lead of Legal Shared Services. Who might be you? You are genuine. You listen to your customers. You strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective. You're a true partner-for internal and external customers alike.
In this role, you will manage transactional workflow for Zendesk's Legal organization, support the team, and help us provide exceptional service to our business partners. Meanwhile, you'll continually look at ways to improve how things are done - and then put them into action!
Primary Responsibilities:
Conduct review of various customer, vendor and partner contracts (NDAs, MSAs) and agreements, using a playbook of responses to highlight outstanding issues and provide responses for further review within Legal
Assist in the review and allocation of Legal support tickets, as and when needed
Perform quality assurance of select tickets processed by Analyst/s
Become an expert in Zendesk Support, managing ticket lifecycle and workflow and communicating with internal business partners
Receive and review routinely requested customer needs such as preparation of Assignment Agreements, customer termination requests, marketing unsubscribe requests, certificate of insurance requests, and other account management transactional needs;
Provide access to various documents upon appropriate request from existing customers and sales representatives, including Business Associate Agreement and Data Processing Agreement
Own and manage online filing or content repositories in support of the Legal Team, its business partners and stakeholders
Provide practical support and feedback to Zendesk Legal as it grows and works to automate existing legal processes
Assist in further optimizing/redesigning the transactional legal request management process and ticketing system
Assist in providing regular or periodic process-related training to analysts and in updating process documentation materials under the guidance of the Lead of Legal Shared Services
Create systems and documentation to ensure we're applying changing processes and procedures appropriately
Knowledge, Skills and Abilities:
You have great communication skills and work well with others
You are a great team player who helps make everyone successful
You have exceptional time management skills
You demonstrate a passion for customer service in all that you do
You know your way around Google Docs and Microsoft Suite
You are a master of the details; You set priorities well and always follow through
Nice to have experience in financial services or other regulated industries, Spanish or other foreign language skills, and familiarity with data privacy legal considerations
Requirements:
BS/BA degree required; Juris Doctor or Bachelor of Laws degree a strong advantage
Within at least 3 years of demonstrated experience in a Shared Services role, with solid experience in legal support or legal services, or an analogous sector such as financial services. Ideal candidate will have experience in a like role as a legal professional at an established law firm, accounting firm, legal process-focused company, technology company, or in-house legal or legal operations department, and directly handled or managed legal transactions, legal processes, contract support or management, risk or compliance support, legal knowledge/research/content management or other types of legal services
Experience with drafting, reviewing, maintaining, and filing a wide variety of contract and agreement types typical to a sales-driven organization, with experience in the Software-as-a-Service industry as an additional plus
Superior verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect
Ability to own a process from start to finish and implement processes independently
Detail oriented and excellent organizational skills; accuracy is essential
Proven ability to successfully collaborate with diverse teams (Legal, Sales, Finance, Procurement and IT, etc.)
Resourceful, self-motivated and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities
Impeccable judgment and ability to balance the needs of the company, managers and employees
Strong mindset for continuous improvement and exceeding client expectations
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About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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Zendesk

Manila City, Metro Manila
Permanent
Full-time