Learning specialist-sitel academy (baguio)Sitel Licensed Insurance Services

Learning Specialist-Sitel Academy (Baguio) About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With Learning Specialist-Sitel Academy (Baguio) About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visitto learn more. Job Summary SUMMARY OF RESPONSIBILITIES Develop/implement training programs for contact person personnel Support the Operations team by providing development refresher and up-trainings Handle new hire and cross training classes Provide direction in finding creative solutions for the training & development of people through a variety of learning methods including mentoring & coaching Design learning strategies to fill needs as identified through analysis & in partnership with Quality Team Develop evaluation and validation instruments to collect and interpret date, assessing organization needs and training program effectiveness WORK EXPERIENCE At least 1 year of experience as a CSR/TSR A least 6 months of Track Trainee (LS) experience. Basic Position Qualifications BASIC POSITION QUALIFICATIONS Excellent written and verbal communication skills Strong technical and troubleshooting skills and flexible to changes Strong facilitation, problem solving, research and decision-making skills Strong organizational and time management skills with the ability to plan and prioritize Ability to demonstrate the interpersonal skills necessary for client and site contact Excellent product knowledge Technical and Supervisory background - Coaching Capacity Experience coaching and mentoring others in a complex, fast-paced contact center environment Solid understanding of training processes and practices for adults Proven ability to create structured training material Customer and Goal oriented Must have no issues with attendance and have a positive work attitude Education Bachelors in a combination of education and work experience or a related field Associates in a combination of education and work experience or a related field
Monster

Philippines
Permanent
Full-time