learning Delivery leadUber

At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
We're looking for an experienced hands-on Delivery Lead for our APAC L&D team - a true all-rounder - who will lead the team responsible for implementing Learning & Development initiatives across Uber's multiple support channels. This team makes the magic of learning happen wherever Uber's support agents and experts are!
Our L&D Delivery Lead is accountable for strategically developing the L&D capabilities and effectiveness on the field, by actioning business and quality insights, following industry and Uber's best practices, and effectively partnering with Uber's network and channel leaders, and external vendors' teams.
With thousands of support agents relying on L&D to equip them with the knowledge and know-how to help our customers, it's imperative that our L&D tools, content and deployment channels are efficient, effective, and in-sync with business operations.
The focus of this role will continuously shift to support emerging business priorities and help solve problems where no solution currently exists.
---- What the Candidate Will Do ----
Own the APAC L&D Delivery vertical strategy, in alignment with business goals and priorities encompassing learning delivery responsibilities for Centers of Excellence, Greenlights and BPOs
Build and leverage industry standard tools and methods to identify, engage, and manage stakeholders within Uber's network and channels
Ensure Learning & Development initiatives are exceptionally implemented across Uber's network and channels (COE, BPO, and GL) while measuring and reporting insights and key business outcomes
Strategically define the engagement model to effectively partner with key stakeholders such as field/channel leadership, vendor managers, BPOs, quality, and program teams
Lead the Delivery team with a focus on effectively developing L&D capabilities across Uber's network and channels; defining, implementing, and maintaining performance standards, core process, and SLAs.
Use honed consulting skills and processes to diagnose and understand capability gaps within the business.
Advise Uber's network and channels stakeholders on agent/experts performance improvement approaches, leveraging Global and Regional L&D resources and teams.
Provide thought leadership to drive a collaborative environment between Uber and BPOs L&D teams.
Apply strong project management discipline to develop high-impact, tailored solutions, with robust communications and change management plans.
Effectively manage the delivery team capacity, enabling training availability and aligned subject matter expertise.
Provide expert level of L&D subject matter expertise on all aspects of the L&D Operating Model and the full spectrum of L&D activities: from learning needs analysis and design through to delivery and evaluation of learning solutions.
Lead, engage and grow a team of learning and development managers
Raise the bar on best practices and set the pace for experimentation and innovation. Keep ahead of emerging learning principles and trends to continually challenge other L&D teams to deliver world firsts in learning experiences.
Understand Uber's footprint diversity acknowledging and celebrating the cultural differences of learners, teams, and stakeholders.
---- Basic Qualifications ----
Bachelor's Degree
Minimum of 7 years experience in L&D
Minimum of 5 years of managing people
Successful track record of delivering large-scale learning programs and initiatives across multiple functions and geographies.
Understanding and experience in using metrics and Learning evaluation to drive key decisions and processes
Subject matter expertise in Learning and Development or Organizational Development
Strong project management skills with superior organizational, time management, and prioritization skills
Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels
Experience in using standard learning experience tools and platforms
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time