learning Delivery capacity analystAmerican Express

Job Description:
Learning Delivery Capacity Analyst
You Lead the Way. We've Got Your Back.
No. 1 in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#5th in Great Place to Work's Best Workplaces List in the Philippines for 2021 and 2022
#9 in Great Place to Work's Best Workplaces in Asia under the Multinational Category for 2021
One of HR Asia's Best Companies to Work For 2021
We are AON HEWITT'S BEST EMPLOYER for 2017, 2018, and 2019 in the Philippines
ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019
ICT Awards' HALL OF FAME
J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.
Great Place to Work ® Philippines CERTIFIED
Great Place to Work ® ASIA CERTIFIED
Great Place to Work ® GLOBAL CERTIFIED
Ranked in the Top 10 of Fortune's 100 Best Companies to Work For® List in the US for the second consecutive year.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
The Global Talent & Engagement Team is seeking a Learning Delivery Capacity Analyst.
This is an opportunity to join the Travel & Lifestyle Services (TLS) organization within the Global Talent & Integration team. GTI is a central team, who partners across all of TLS. GTI designs and delivers first-class learning and knowledge solutions to engage and grow our servicing colleagues and leaders, to drive business performance and attract and retain top talent. As the L&D Capacity Analyst, your primary responsibilities will be full management and scheduling of all training initiatives for Learning & Performance Specialists, while providing insightful capacity reporting for key partners.
Responsibilities:
Working in close partnership with the Learning Delivery Managers and other L&D Capacity Analysts, to meet the learning demands across TLS through capacity planning, forecasting, and scheduling of LPS resources
Collaborating with Learning Delivery Managers to align and prioritize training initiatives
Managing and updating LPS skills matrices, to help match LPS skills to each training initiative
Improving our efficiencies and skill base across the team, ensuring equitable distribution of opportunities
Handling and scheduling PTO request
Identifying and implementing process improvements through collaboration to drive efficiencies
Driving standardization and standard processes for all learning forecast, scheduling, and capacity processes
Providing regular reporting and analysis to Leadership teams
Representing Learning Delivery in collaboration with WFM, Talent Analytics, Partners and other teams as needed for all scheduling needs.
Qualifications:
Strong working knowledge of capacity planning and scheduling
Advance Excel skills, with the ability to run and analyze data, to produce relevant reporting
Understanding of training environment and training processes
Strong analytical and critical thinking abilities
Excellent written and oral communication skills
Exceptional organizational skills with a strong attention to detail
Superb time management and ability to prioritize
Proven track record to prioritize multiple projects and look for contingency options, proactively adapting plans and priorities when necessary
Analyzing new information quickly, think creatively and challenge traditional servicing approaches
Proven ability to get results without direct supervision
Ability to work a flexible schedule in a global environment
Additional Details:
Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed
Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video -
American Express

Taguig City, Metro Manila
Permanent
Full-time