Learning and Development director - multiple locationsUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
IT Support Services (ITSS) provides tiered technical services across Optum and UnitedHealth Group. The ITSS team supports more than 350,000 employees worldwide while operating 24x7 year-round, including all holidays. While taking in excess of 185,000 contacts per month the ITSS teams offer first level and second level technical support for: 4,000 plus systems and applications, servers, desktop, telephone, and network issues. Additionally, the team also offers support for telecommuter issues, and voice (telephone, voicemail) issues.
We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work. ITSS's mission is to be the face of IT; a central point of contact for UnitedHealth Group businesses that provides high quality, innovative and cost-effective technical support.
The Learning & Development team (L&D) is part of ITSS's Business Operations Command Center (BOCC), which includes a diverse set of support functions that enable our tiered technical support teams. L&D provides continuous support of functional, technical, and professional development across a vast array of technology enthusiasts from frontline analysts to senior department leaders. The ideal candidate with be accountable for continuing the delivery of ongoing operational requirements while evolving the team to become a center of excellence in proactively assessing, reviewing, and delivering on each team members unique learning needs.
Primary Responsibilities:
Lead and manage a team of global learning and development professionals to achieve team and organizational goals
Build and sustain lasting relationships with ITSS colleagues across all teams and functions to generate a deep understanding of organizational demands and facilitate partnerships that enable successful learning outcomes for employees at all levels
Further evolve a multi-tier strategy of learning delivery, talent mobility, and content design & development
Influence the adoption of a learning culture in which teammates feel equipped, encouraged, and empowered to pursue growth opportunities
Work across teams such as Q&A, Operations, etc. to analyze and address systemic gaps in analyst capability to achieve their goals and objectives
Foster a learning culture that encourages a growth mindset, aligns with professional development, links to competencies and performance, and provides recognition for employee learning and growth
Establish a structure of engaging talent development programming through a combination of academic curriculum and hands-on learning experiences in a diverse and globally distributed team
Continue to build upon and establish new leading and lagging KPI's to measure L&D strategy and programming impact on organizational effectiveness and team engagement
Balance/manage internal and external learning solutions to ensure appropriate use of budget resources and team capabilities
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
10+ years of experience in a Learning and Development leadership role, preferably in a technical or Service Desk environment
3 - 5+ years working in globally distributed, matrixed organization
3 - 5+ years of experience working on various LMS development and delivery platforms
Demonstrated experience in driving organizational transformation leading to tangible business outcomes and benefits
Embrace and drive change; drive continuous improvement culture
Excellent written and presentation communication skills; demonstrated communication experience with diverse internal and external audiences
Effective in building business relationships
Preferred Qualifications:
Certifications in technical / process training
ITIL Foundations Certificate/Certification
Knowledge of Service Desk Operations and environments
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Taguig City, Metro Manila
Permanent
Full-time