leadership and employee development ManagerUber

At Uber, providing world-class support to our partners (riders, drivers, and restaurants) is essential to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
To support our mission, we're looking for a Leadership and Employee Development Manager to work alongside our APAC Regional Community Operations team to build and provide strategy and structure for the development needs of the org. This multifaceted role requires critical thinking and proficiency to establish and scale a learning strategy and deliver extraordinary learning experiences to our APAC teams. From onboarding to employee and leadership development for various roles within our organization - individual contributors through to first-time managers - responsibilities are ultimately to drive a leadership pipeline for career advancement. We are looking for an expert with a history of developing and running programs related to people management, stakeholder & project management, communication, and core business skills.
This role is all about building a world-class employee, and leadership development foundation for all of our employees, and we need a strategic leader with a desire to innovate and collaborate who can do this with us.
What You'll Do
Consult, and partner with regional leadership, HR, key stakeholders, and peers in other regions to execute the responsibilities of the role.
Identify and analyze learning needs and set the vision and priorities of key projects and initiatives.
Design and deliver core development programs aligned to best practices, Uber values, and proficiencies and earn stakeholder trust through dedication to work, outcomes, and partnership.
Build program implementation strategies for regional development needs.
Understand global initiatives and localize plans for regional teams, ensuring alignment with global strategy.
Evaluate the efficiency of development initiatives through well-constructed evaluation strategies to measure, lead and validate impact; refine solutions and course accurate as needed
Understand and analyze source data comprehensively, and quickly generate high-quality, accurate, and relevant insights and recommendations for regional and global stakeholders.
Solve problems independently, and work creatively through challenges to overcome obstacles and connect with others, regularly without direction
Develop methodologies to distribute across teams and implement in the workplace.
Be a passionate advocate for your regional Community Operations organization by being responsible for the end-to-end engagement, deployment, and change management strategy for Community Specialist development
Be available to work a flexible schedule and travel as needed to meet the demands of the business
Basic Qualifications
At least 5 years of experience with facilitation of all levels of employee and leadership development programs
Passionate about helping people learn and grow
Exceptional communication, project management, and management capabilities
Depth of experience applying leadership and management theories
Demonstrated ability to partner and collaborate with cross-functional stakeholders
Preferred Qualifications
Master's degree in learning, leadership or HR-focused program.
Customer Service industry background
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time