lead securities Operations representativeThe Wells Fargo Foundation

About this role: Wells Fargo is looking for Lead Securities Operations Representative for Wealth and Investment Management group. In this role, you will: * Support overall effectiveness of the team according to plans, monitor daily securities, an About this role: Wells Fargo is looking for Lead Securities Operations Representative for Wealth and Investment Management group. In this role, you will: Support overall effectiveness of the team according to plans, monitor daily securities, and cash related production work Supervise daily production activities and staff Guide others on complex production improvement efforts and address procedural impacts Provide back-up for all department functions while providing coaching and feedback to staff Prioritize work and provide daily leadership to teams Contribute to solving corporate governance and address compliance issues for the department Lead the implementation of new or revised processes and procedures Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgement while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications, International: Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training and education Desired Qualifications: Completed 2nd year in College (Bachelor's Degree course) or Graduate of Banking and Finance or any related courses Preferred background in securities/asset movement operations (e.g trade processing, trade booking, brokerage services, derivatives, fixed income, etc). If with FINRA License as preferred but not required and maybe sponsored. 5 years of working experience (voice support) in the BPO/Contact Center industry Job Expectations: The team is looking for dynamic, detail oriented and proactive group of individuals who can perform variety of operational tasks for highly complex securities or cash related transactions or processes that require expert knowledge of unit functions and systems such as but not limited to the following below: - Delegates additional tasks approved by the Manager. - The team's SME. - Recommend staffing adjustments, Queue Management and Performance Reviews. - Provides department level reporting using multiple sources. - Performs QC, resolves errors and provides feedback. - Conduct process training and participate in process improvement discussions. The candidate must be both a strong leader and willing to step in and assist the team in processing service requests when necessary. Each transaction that the team performs has its own service level agreement (SLA) and the Team Lead will manage the work queues and adjust workflow as needed to ensure each is met. This may include collaborating with other asset movement teams to borrow/lend team members at times. In addition to workflow management, the Team Lead is responsible for team member escalations, supplemental training, new hire training, and providing quality control for the team. A Team Lead must be flexible and able to jump from one transaction type to another while effectively prioritizing and making good decisions on management's behalf. Experience in identifying and mitigating risk is essential to the role. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Monster

Taguig City, Metro Manila
Permanent
Full-time