lead Quality Assurance administratorWells Fargo

About this role:
Wells Fargo is seeking a Lead Quality Assurance Administrator will primarily support the business by performing quality or review work via document and process review, call monitoring and similar activities
In this role, you will:
Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
Provide feedback and present ideas for improving or implementing processes and tools
Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
Independently prioritize work and provide day-to-day-work leadership and mentorship to team
Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
Provide guidance and subject matter expertise to immediate team and functional are
Coach lower level analysts on quality assurance, department operations, procedures and policies
Required Qualifications:
2- 4+ years of experience in one or a combination of the following: quality monitoring, quality assurance, team lead role that required review work and/other roles with review-type functions
Bachelor's degree
Desired Qualifications:
Background or experience in technical writing
Background in content management tools
Strong analytical skills with high attention to detail and accuracy
Ability to manage initiatives involving process improvements
Solid critical thinking skills
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
Strong collaboration and partnering skills
Ability to identify risks and propose mitigation plans
Proficiency in in MS Office, Excel, Word, PowerPoint
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time