l2/l3 Helpdesk engineerTahche Outsourcing Services Inc.

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
 
You will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up.
 
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
Monitor escalated service tickets, ensuring timely escalation and resolution
Managing diverse computing environments across a variety of business clients
Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution
Perform rapid analysis of workstation/server incidents to determine root causes
Provide consulting to clients on certain applications, best practices, and general computing processes
Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures
Utilize software tools and vendor-specific utilities to expedite incident resolution
Resolution of incidents related to, but not limited to the following:
Mail Application/Office 365 issues
Azure
Active Directory
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues
QUALIFICATIONS:
At least 5 years of relevant experience as a Systems Engineer
Strong background in desktop and server support
Proven experience in troubleshooting network configurations and hardware issues
Expertise in Microsoft Server and Workstation technologies
Ability to follow documented processes while escalating unclarified variables to management
Excellent customer service skills with a problem-solving mindset
Strong prioritization and task coordination skills
NICE TO HAVES:
Experience with Terminal Services & Citrix
Experience with monitoring and remote management tools
Experience with VMWare
Experience with Microsoft Exchange/Office 365
Network+
WHAT'S IN IT FOR YOU?
Full-time permanent position
Competitive compensation package and benefits
Be part of a dynamic US Team
13th-month pay
Paid Leaves, commutable to cash
Access top-tier health insurance, including dental coverage.
Personal development and training opportunities
We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.
Follow us on our official social media platforms and be updated with the latest news and hirings!
Facebook: https://www.facebook.com/tahchecareers 
Linkedin: https://www.linkedin.com/company/tahche-careers 
Instagram: https://www.instagram.com/tahchecareers/ 
TikTok : https://www.tiktok.com/tahche.careers 
Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA 
Apply now and be part of Tahche!
Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino
professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how.