l2 Field EngineerExcis Compliance

Job Description:
Incident management & resolution.
Provide support for remote sites.
After hours on-call support for requested sites.
Provide support to other HPIT support teams as needed.
Participate in operational meetings as required
LAN and Voice MACD
Maintain and update existing network infrastructure.
This includes:
Adding connectivity between labs, offices and network equipment via copper and fibre
o Ensuring that all links have been tested, jumpers labelled and documented and placed on the proper subnet (testing plan provided by implementation engineer)
o Remove cables no longer in use following appropriate procedures
o Troubleshoot and repair system connections as needed
o Communicate with HP engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability
o Assemble and install switching equipment under the direction of network engineer.
o Maintain switch information: naming and patching according to HP's standards
o Install network cards as needed on switches and switching hubs
o Mount all network hardware and labelled with proper IP address and system name
o Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
o Create and maintain accurate documentation regarding HP's sites Cabling Support service
o Send representation to appropriate platform meetings and other meetings that affect the service being supported
o Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed
Hardware Depot/ Hardware Recovery Centre support
o Loaner equipment management.
o Parts Ordering and inventory management.
o Shipping and Receiving management.
o To provision authentication hardware like active card smart cards, Active Keys, and smart card readers for users using HP internal systems.
o New PC setup, install, re-image and End-user data transfer.
o System software & hardware support in PC's.
Requirements
1. SLA and ticket priority
2. English & Local Language
3. Ability to manage schedule on multiple project
Excis Compliance

Manila City, Metro Manila
Permanent
Full-time