l2 Desktop Support - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibilities:
Provide remote technical support to employee's computers at Optum Global Solutions, part of the UnitedHealth Group family of businesses
Diagnosis of issue severity and proper troubleshooting of incident
Incident resolution using knowledge management tool and documented processes and procedures
Executing tasks necessary for computer replacement and data recovery
Participate in process improvement projects
Enjoys challenging troubleshooting situations and pays attention to details
Provisioning Tasks - Loading applications and transferring user data/settings as applicable) new personal computing devices for new hires, mixed build and Lifecycle requests
Voice Requests - Provision user level voice requests like creation, modification and termination of DID numbers, VCC IDs, station IDs, voicemail etc.
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
2+ years of IT Desktop support experience
2+ years of experience using Altiris toolsets and remote desktop support tools
2+ years of customer service experience
2+ years experience in desktop support, with focus on remote support tools
1+ years experience in use of systems management tools such as SMS or Altiris
1+ years experience in use of Bomgar and ServiceNow
Experience with Networking Principles
Experience with MS Office Suite
Experience with Microsoft Windows 10 Operating System
Experience in providing superior service-oriented desktop support
Self-starter and able to work independently while being part of a decentralized team
Flexible to work during rest days, weekend or Holidays when Business requires
Observe/follow US Holidays
Flexible to support Warm Transfer
Solid troubleshooting skills, able to find the root cause of issues and rectify it
Superior customer service skills, able to interact with a wide range of customers
Preferred Qualification:
Avaya/Cisco Call Manager knowledge
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: L2 Desktop Support, Tech Support, IT Desktop Support, Computer Troubleshooting, Cebu City, Cebu
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time