l1 SupportEclaro

Assignment Detail Industry: IT Consulting/Services Job Description L1 Support Responsibilities: * Provide Service Operations support, which includes: * 24x7 Service Desk * Tool-based Incident Management * Respond/acknowledge notifica Assignment Detail Industry: IT Consulting/Services Job Description L1 Support Responsibilities: Provide Service Operations support, which includes: 24x7 Service Desk Tool-based Incident Management Respond/acknowledge notification Engage technical support and share updated status to client Track, manage, and report on SLAs and exceptions Facilitate/escalate incidents to reduce down time and improve service availability 24x7 Operations Control Job/Report scheduling Initial troubleshooting as per Operations Manual Engage Technical Support Level 2 and share updated status with client Maintain Known Error Databases and Operations Manual Facilitate / Escalate incidents to reduce down time and improve service availability. Minimum Qualifications: With Helpdesk support experience at least 2-3 years Has UNIX/Linux/Windows experience Has good communication skills as there will be daily hand over calls with client/team members ITSM Management tool experience( Service Now) Good communication skills, oral and written Good interpersonal skills Adaptable, willing to learn new skills/tools Preferred Qualifications: Open in learning Globe Open source technologies Has SQL/RDBMS experience Has UNIX scripting experience ITIL knowledge (certification a plus) With Apache Airflow experience/skills
Monster

Philippines
Permanent
Full-time