kyc Quality review expert (trainer)ING

Primary objective
Through the execution of global KYC strategy, you will train ING's CDD/TM/Screening community to become competent members of the team, who are capable and qualified to undertake their role. Your role is to lead the formal training delivery in partnership with SME's, practitioners, team leads in order to deliver the learning path, enable KYC teams to enhance knowledge and develop skills in the fight against financial crime.
Responsibilities:
Training at the heart of team performance. As part of the global KYC Academy, you execute the global education strategy for CDD Analysts/TM Investigators and Alert Handlers within defined groups, partnering with colleagues/operations team members. Answering to the operational need through the effective delivery of training interventions in order to enhance knowledge and skills of analysts. You will spend on average approximately 60% to 80% of your time delivering global training programmes to groups of analysts (and team leads) mainly based in ING IBSS Manila . Rest of the time is spent on preparation of trainings with colleagues from Global KYC Academy (content developers) , collaborating with SME's and Operational teams, providing input and feedback related to training delivery
Deliver instructor led training (ILT and VILT) on KYC topics on behalf of the KYC Academy Pillars e.g. CDD/TM/Screening
Support the development of training programmes that address KYC staff , collaborate with KYC Academy colleagues to identify global training/trainer needs/requirements.
Support the preparation of Global KYC Academy training materials - SME knowledge content, lesson plans, videos, and presentations.
Provide feedback from training events to Academy content SME's, ISD and management
Support the exploration, delivery, testing and rolling out of new learning initiatives in collaboration with the other members of the function
Support the implementation and management of monitoring systems to ensure that all trainers are performing job responsibilities according to requirements.
Drive ING brand values, messaging and philosophy through all training delivery and development activities.
Keep abreast of trainer/training trends, developments, best practices and innovations relevant to ING's AFC/KYC practices.
Organisation
You would be part of the Global KYC Academy and based in IBSS Manila
Requirements:
Degree in related field and/or relevant (financial services) qualification
Proven track record in the area of training delivery within financial services, as a trainer practitioner
Ability to translate complex information into simple/understandable learning delivery
Exceptional people developer. Ability to relate to staff at all levels. Coaching experience would be an advantage
Communicate effectively with team members, the trainer community and KYC stakeholders
Excellent written, verbal and interpersonal communication skills.
Fluent in English and importantly to be able to deliver effective training in English.
Team player and capable networker
Critical and creative thinker with innovative problem solving skills
Ability to work across multiple time zones
A big plus:
Operational experience in the areas of Customer Due Diligence or Transaction Monitoring or Screening
Expert level knowledge - AML/Financial Crime/Compliance qualification from recognised body i.e. ACAMS, ICA etc.
Content/instructional design experience
Virtual training delivery experience with Microsoft Teams
Exposure to multi-cultural learning environments
ING

Taguig City, Metro Manila
Permanent
Full-time