ks Reservation Agent quezon city salary 20k to 30kDempsey, Inc.

Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
Ensure all guests are aware of operational policies - credit card, cancellations, car parking and check in/check out times, etc.
Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
Monitor all parked reservations in RMS for assigned property - shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
Track sales promotions/advertising as required & advised.
Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
Send daily / weekly report to your manager of all statistical information as required in the policies and procedures.
Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.
*Communication:
Ensure that communication with customers, employees and others is honest, open and professional
Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
Foster a harmonious relationship between properties and the Central Reservations Office.
Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.
*QUALIFICATION REQUIREMENTS:
- Work Experience:
Hotel Reservations or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.
- Specific Technical Skills:
Good Knowledgeable of Computer applications.
Proficiency with MS Office applications (i.e., MS Word, Excel) and other hotel Property Management Systems. RMS Cloud experience is beneficial but not essential.
-Other Capabilities:
Excellent oral and written communication skills. Adaptive to changing work schedules and working hours. Customer orientation. Problem-Solving, Decision-Making, and Analytical skills. Efficient Multitasking ability.
-Requirements- Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
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KS/ Reservation Agent/ Quezon City - Salary 20k to 30k
Dempsey, Inc. - Quezon City, National Capital Region
Offer description
Permanent contract Full Time
*Job Description:
*KEY RESPONSIBILITIES:
Operations:
Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
Ensure all guests are aware of operational policies - credit card, cancellations, car parking and check in/check out times, etc.
Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.
Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
Monitor all parked reservations in RMS for assigned property - shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
Track sales promotions/advertising as required & advised.
Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.
Send daily / weekly report to your manager of all statistical information as required in the policies and procedures.
Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.
Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief Commercial Officer.
Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are accurate.
*Communication:
Ensure that communication with customers, employees and others is honest, open and professional
Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.
Foster a harmonious relationship between properties and the Central Reservations Office.
Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues immediately as they arise and provide appropriate solutions.
*QUALIFICATION REQUIREMENTS:
- Work Experience:
Hotel Reservations or Central Reservation Experience Required. Customer Service, Sales or Hospitality experience preferred.
- Specific Technical Skills:
Good Knowledgeable of Computer applications.
Proficiency with MS Office applications (i.e., MS Word, Excel) and other hotel Property Management Systems. RMS Cloud experience is beneficial but not essential.
-Other Capabilities:
Excellent oral and written communication skills. Adaptive to changing work schedules and working hours. Customer orientation. Problem-Solving, Decision-Making, and Analytical skills. Efficient Multitasking ability.
Requirements
Minimum education level: Bachelor ́s Degree
1 year of experience
Availability to travel: No
Availability of change of residence: No
Yesterday
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About Dempsey, Inc.
We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, meaningful and long-term employment.
General rating
4.32
38 Valuations
5
49%
4
36%
3
15%
2
0%
1
0%
4.26
Work environment
3.50
Salary and benefits
3.74
Career opportunities 82% professionals recommend working here
Messenger riders
Former employee Calabarzon August, 2020
Good people and nice and systimatic have rules and organize
Does recommend working here
Online Casino Dealer
Current employee National Capital Region August, 2019
good in hands I find time to answer questions even if I don't have much
Does recommend working here
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