kc ar ManagerMaersk Global Service Centres India Private Limited

Job Description
AR Collections team is responsible for the management of customers with outstanding invoices, report preparation, Account Reconciliation, disputes resolution coordination, credit evaluation and collections follow-up of Credit and Cash customers for portfolio assigned to individual Analyst/collector/credit controllers.
The Key Client AR Manager is responsible for directing and controlling operations activities for Key Accounts in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure collections (B2B) activities are occurring in line with agreed KPI's for collections and deal with collections complexities.
At the same time, given the importance of the Key Client's business to Maersk, the role encompasses building strong working relationships with the customers and working cross-functionally in a boundary less manner to the Key Client support teams within our organization.
Responsibilities:
Drive a portfolio of $50-100M USD in Accounts Receivable for Key Accounts, Be the Finance Partner for Key Client Managers & GSC teams
Responsible to drive Customer outcomes through positive customer experience in finance-related processes
Own Key Client relationship from a Finance perspective
Face to face meetings with Customers/KCMs on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resources
Targets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+/90+, D&D OS, ONA etc.
Deploy MLOS with KCMs and Vertical Leads to review AR development, issues, and own or drive action plans.
Regular follow up with KC AP, finance, relevant GSC Sales owners (TCM & GFF/Rate Sheets) and Ops teams
Forecast Cash and AR performance for owned KCs - report outs to Finance & Commercial Management
Dunning and Credit Consequence Management - work with KCM/Vertical Lead and Sponsor to resolve issues proactively
Own Tier 2 and Tier 3 disputes and closure for assigned KCs (Including any old unresolved and closed disputes)
Work with collectors in other countries to ensure timely closures
In case of high value RAC, partner with Sales - GSC & Frontline
Sign off on VIP payments from a FIN perspective as per VIP policy.
Support initiatives to improve IE for KC to Analyse and resolve root causes of disputes proactively
Work Cross functionally to deliver value service to our KCs - Including Disputes, CS, TCM (BCOs) and BPOs
Drive root cause identification and fixing through IQ
Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance
Contract Landscape: Review and approve/secure approvals for any non-standard finance related contract insertions
Qualifications:
Educational background:
MBA or Post Graduate in Finance or an equivalent qualification
Experience
9-12 years experience in AR & Collections
Skills
Excellent understanding of finance and business
Knowledge of MAERSK Systems preferred but not required.
An analytical mind that is able to link/ relate to and analyze information
Superior Stakeholder Management and Communication skills
Familiar with MS Office
KC AR Manager