junior service desk analyst (ms365/o365/active Directory) - hybridTap Growth AI

We're Hiring: Service Desk Analyst (Ms365/O365/Active Directory)- HybridWe are seeking a motivated and skilled Service Desk Analyst with expertise in Microsoft 365, O365, and Active Directory to join our dynamic team. The ideal candidate will deliver high-quality technical support, ensuring smooth operations and excellent user experience across various platforms.Location: Muntinlupa, Philippines
Work Setup: Hybrid (3 days onsite, 2 days WFH)
Position: Service Desk Analyst (Ms365/O365/Active Directory)Key Responsibilities
Provide first-line support for Microsoft 365/O365 applications and services.
Troubleshoot and resolve technical issues via phone, email, or chat.
Assist users with account management, software installations, and configurations.
Manage user accounts, password resets, and access permissions through Active Directory.
Monitor service requests and ensure timely follow-up and resolution.
Collaborate with IT teams to improve service delivery processes.
Document solutions and contribute to the knowledge base.
Qualifications
1-3 years of experience in a similar role supporting MS365/O365
Hands-on experience with Active Directory user and group management.
Strong understanding of Microsoft Office Suite and cloud services.
Excellent problem-solving skills with a customer-focused approach.
Strong written and verbal communication skills.
Ability to work independently and collaboratively in a hybrid environment.
Bonus points if you can join immediately.
If you're ready to take the next step in your career, apply now and join a team that values growth, collaboration, and continuous improvement.
Tap Growth AI

Muntinlupa City, Metro Manila
Permanent
Full-time