junior IT SpecialistSuiteWorks, OPC

SUITEWORKS is a young but seasoned software development company based in Cebu IT Park, Cebu City. Our spirited team is in the business of providing dedicated IT services to our clients in the US.
 
SUITEWORKS began as a group of colleagues determined to work in a company where they can share ideas and work towards making those ideas into reality. From the beginning, we always believed in listening to our people and, when it comes to making a great workplace, the best ideas come from those who are doing the work. We invite everyone with talent, great ideas, and the passion to work and make great ideas happen, to join us and grow an awesome company together.
 
Checkout our Facebook page: https://www.facebook.com/suiteworksopc
 
We are on the lookout for the following talent:
 
Junior IT Specialist
 
The Junior IT Specialist provides basic software support to clients, and, through specialized training and on-the-job experience, gains the fundamental knowledge on the products, procedures and standards and the technical skills that are needed to provide quality support service.
 
Responsibilities:
Receive and process common client requests-provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.
Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests.
Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases.
Maintain good relations with clients. Communicate well and consistently provide high quality service.
Requirements:
Senior High School Diploma in the STEM strand
At least OJT experience in remotely setting up or installing software or hardware.
Experience in technical support, client service, or outsourcing work preferred but not required.
Good English communication skills
Willing to work at night, on shifting schedule and on weekends
Benefits:
Flexible work hours
Sick leave/ vacation leave
Weekends off!
Free Meals and snacks
Monthly Incentives (Attendance and Performance)
Annual Performance Increase
Monthly Company Activities
Referral Bonus for successful hires
HMO for you and one dependent, on day 1!
How to Apply
 
If this is you, please email your application, résumé, together with a photocopy of your TIN, SSS, PhilHealth and Pag-IBIG to [Protected Info].
 
See you!