junior ANALYSTEden Holdings Philippines Inc.

Utilize historical data sets and planned product changes to model and forecast business trends
Responsible for tracking and reporting on department initiatives and status reports
Analyze the firm's operations for trends, volume, demographics, and operational metrics to support decisions
Conduct research on specific complaints, the individuals submitting those complaints, and other relevant information related to individual queries or systemic issues
Update and manage information in a web-based case management system
Act on cases and provide case summaries for referral to the relevant unit for follow-up review and action
Log information into the Tableau business intelligence and analytics database of the organization
Utilize the Tableau analytics database to carry out statistical analysis and ad hoc reporting as required
Provide support with technical writing and editing as required
Develop analytics to identify trend lines across several data sources within the organization
Examine and evaluate existing business practices and systems, and proffer suggestions aimed at creating efficiency and streamlining operations, while maintaining or increasing compliance rates
Apply predictive analysis and tools to forecast and employ business analytics (including an enhanced ability to quantify and qualify data)
Undertake operational research to identify and recommend optimal/near-optimal solutions to complex challenges.