japanese AssociateBosch

Company Description
BOSCH SERVICE SOLUTIONS, INC.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Our competencies
We are a leading international supplier of Business Process Outsourcing solutions for complex, technology-driven services. In addition, we develop, implement, and operate new and innovative business models in cooperation with our clients.
Our unique competence profile
360° solution know-how
Bosch global network of 40,000 engineers
More than 10,000 IT experts worldwide
60 business consultants (process redesign, user experience management, business modeling)
Powerful implementation
Global network of communication, monitoring, trust, and data centers
Bosch quality standards and quality gates in project management
Highest security and data protection standards
Operational excellence
5,000 highly skilled and committed communication and monitoring agents handling over 90 million transactions per year
Capability management and continuous training
State-of-the-art workforce management
Job Description
1.. Assists customers in Registration; Activation and Deactivation Process of the account;
2. Support in creating Incident report;
3. Support - Inbound
Provide assistance to clients for SupplyOn web-based applications by determining and documenting the problems and solutions
Provide help/guidance to clients by using the applications
Close collaboration with the 2nd level support organization in Germany
4. Registration - In/Outbound
Provide assistance to clients during the web-based registration process (including also requests in regard to contract and pricing)
Conduct proactive outbound calls to get supplier companies registered.
Qualifications
Personality: team player, pleasant disposition and strong customer service attitude, pro-active, positive "can do" attitude
Knowledge and experience: 1-2 years' experience in customer service
Working practice: strong attention to details, quality-conscious and results-driven
Languages: JLPT N1 or N2 holder; Filipino or Filipino-Japanese fluent in both Japanese and English (oral and written in a Business level)
Education: Bachelor's degree in any field
Schedule: Day shift schedule, weekends off
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
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Taguig City, Metro Manila
Permanent
Full-time