j1022-2696 - customer admin analyst ( Back Office)CGI

We are hiring for Customer Care Representative (Back Office).
Your future duties and responsibilities:
· Analyze customer data to provide the client with clean and commonly defined account structures.
· Responsible for executing on account definition processes in accordance with Office of the Customer policies and governance in collaboration with the Office of the Customer Lead.
· Check tools to resolve non-match account creation requests.
· Go through workflows, define steps and make decisions
· Able to meet or exceed agreed service level targets with the client.
Required qualifications to be successful in this role:
Willing to work on a Shifting Schedule
Amenable to work onsite in McKinley, Taguig during Training
Knowledge and Skills:
Flexibility to work on varied projects and assignments
Ability to multitask and prioritize regularly to manage changing work needs
Excellent communication skills, both written and oral
Strong attention to detail, good analytical skills
Strong organizational and time management skills
Ability to self-learn as well as participate in ongoing training and education
Able to initiate and problem solve effectively
Able to work independently and within a team environment, including professional interaction with other departments and external third parties
Behavior
Customer Orientated
Able to communicate clearly.
Disciplined/self-governing.
Willingness to learn.
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
CGI

Taguig City, Metro Manila Negros Occidental
Permanent
Full-time