j0721-2706 - Manager expert - dynamics crm and power platformCGI

Solution Architect and Subject Matter Expert
Collaborate with the customers and provide them a competitive advantage and business value through Cloud technology; and work with clients to understand their business needs and help deliver value through technology using Salesforce.
Build and design solutions across Salesforce platforms
Deliver implementation, customization, configuration and training services to CGI's customer base
Design, estimate, present, and deliver technical solutions with clean, well-organized, and expressive code to CGI's Salesforce customer base.
Work with clients, on site or remotely, to understand their business processes and strategies as it relates to Salesforce.
Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
Design, configure and deploy CRM to customers and customize modules to their specific business needs independently or with a team
Reliably deliver CRM Administration solutions to clients, with minimal oversight
Produce estimates at a component level
Discover, document, and analyze key processes
Build reports and dashboards, as needed, to gauge project success
Provide training on new customizations or new implementations to customers
May work on concurrent projects at various stages in their life cycle
May participate on data conversions during project life cycle
Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i.e., internal CGI management, and external customers of varying levels of management
Cultivate and nurture relationships with our clients through transparency, organization, and impeccable communication
Deliver high quality, well tested code using SOLID design principals and enterprise design patterns within a given project timeline
Manage customer conversations and drive technical solutions with technical and non-technical customers
Work with clients to shape technical architecture and define project requirements to address their specific business needs
Design, develop, and document solutions to meet technical requirements
Delegate development work to other team members as needed and oversee that the build is done to according to standards and timeline
Keep up to date on new Salesforce features/releases/products
Lead in the solution development, implementation and project closeout remotely or at customer sites
The primary point of contact for technical escalations and works with L2, L3//Developers, Incident/Problem Managers and the users during the course of complex ticket resolution.
Leads in designing solutions based on client requirements
Designs/tests for the assigned changes, following the applicable development guidelines and standards and documenting all work according to the development and maintenance policy
Guides other members of the engagement in their effort to work on their skills development
Perform training boot camps and support onboarding of new members
Client Relationship and Business Development
Establishing strong relationships with prime BUs/client during assignments
Promoting visibility of expertise within the sub BU or their counterparts
Developing Proof of Concept, service offerings, case studies that are in line with the current & future needs of the client/industry
Leveraging technology / industry expertise to shape up complex solutions and deliver with high quality
Activities Measurement
Business Development and Opportunity Management • Developing client relationship and earn client's trust during assignments
Identifying opportunities with clients during assignments and supporting responsible Account Manager (CPMF) to develop these into opportunities
Contributing to the solution design and proposal writing • Contribution to improvement of innovation score on CSAP and loyalty score of the relevant client(s)
Improvement on OSAP scores
Creating number of proactive proposals and service offerings for the BU
Contributing to One CGI Sharing industry and technology knowledge with team members and across BU
Client Engagement and Service Delivery
Delivering client engagements, meeting the requirements through on time and on budget delivery
Contributing to a high level of client satisfaction by contributing to quality & on time solutions
Engaging with the counterparts from an early stage of the engagement and playing pivotal roles in delivering products / services
Acting as prime point of contact for the teams for any technical/functional aspects
Activities Measurement
Delivery • Ensuring to provide quality services and delivering projects/services on time and on budget
Playing pivotal roles in delivering products/services in the
GDC(offshore) and often engaging with their counterparts (with prime BUs) from an early stage of the client engagement and connect requirements to final outcomes • CSAP score on engagements
OSAP Score (applicable domain knowledge & level of technology expertise)
Billability as planned
(default 100%)
On time, on budget, on requirements delivery
Requirements/design in terms of quality, value addition/innovation
Client Engagement Delivery Management • Contributing to engagement health checks and possible actions as a result, to ensure engagement success
Supporting in defining quality standards/processes and delivering as per expectations
Participating in functional analysis during requirements analysis and functional design phase to ensure functional solution/entire solution is realistic and can be accomplished technically, provide comprehensive solutions and the supporting infrastructure
Liaising with application development / infrastructure leads to communicate overall technical design, provide direction and ensure compliance with the design
Educating and providing technical advice to management and key stakeholders
Establishing and maintaining good working relationships with relevant stakeholders & clients
Conducting routine analysis on environment capacity and utilization, developing and recommending technical strategies and solutions to maintain and/or expand service levels, identifying improvement opportunities.
Supporting delivery teams in resolving any major outage in operations
Contributing to One CGI • Improving quality of services, support colleagues and propagate knowledge/expertise by proactively initiating and/or contributing in synergy sessions
Creating reusable approaches, assets and methodologies
Exploring emerging industry/technology trends, assessing suitability and developing 'Proof of Concepts' to determine inclusion in a product/service, adding up to CGI competitive advantage
Development Expertise
Developing and maintaining a high level of expertise and knowledge of an appropriate mixture of professional fields,
industries, solutions and technologies
Propagating expertise and knowledge locally (teams /engagements) and across Sub BUs
Advising management on new trends in area of expertise, conceptualizing training programs and imparting knowledge with other team members through such formal training programs
Activities Measurement
Thought Leadership • •
Developing and maintaining a high level of expertise in his/her field
Certifying in the relevant areas, as required
Keeping abreast of developments in areas of expertise in their respective engagements and proactively identify the used cases applicable to our clients and how CGI can support them
Guiding team members in developing relevant competencies • •
Development of expertise will reflect in measurements like billability, CSAP / OSAP, propagate no. of knowledge articles to create next level of expertize within the team/BU
Number of individuals successfully certified
Number of certified individuals that are made billable
Trainings/knowledge sharing sessions conducted
Contribution to the no. of OC/New technology induction/white papers
Contributing to One CGI • Sharing, propagating and leveraging the expertise in the BU/sub BU
Actively participating in communities of interest within the BUs/Sub BU
Proactively accessing and utilizing knowledge within CGI
Contributing to knowledge databases within CGI
Contributing to activities in the area of development and learning
Assisting in the recruiting and integration of new members
What you can expect from us:
Build your career with us.
It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Be part of building one of the largest independent technology and business services firms in the world.
Learn more about CGI at www.cgi.com.
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
CGI

Taguig City, Metro Manila
Permanent
Full-time