j0222-1441 - service desk ANALYST - multilingual (finnish)CGI

Technical Level 1 Support
Location: One World Square, McKinley Hill, Taguig city
Years of Experience:
At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field
Job Description/ Position Description:
The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.
Job Role/ Your future duties and responsibilities
Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
Supports Service Request Management and Service Restoration Management Level 1
Required qualifications to be successful in this role
Knowledge and Skills
Proficient in written and verbal communication in the English language.
Keen attention to detail.
Proficient computer and technical skills.
Solid analytical and problem solving skills.
Good process mapping ability.
Proactive, service minded and able to multi-task.
Good interpersonal skills (empathy, verbal dexterity, etc.)
Behavior
Customer Orientation
Customer Responsiveness
High Impact Communication
Clear Communication
Academic and Professional Qualifications
Bachelor Degree in any field
Skills:
Finnish
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.
CGI

Taguig City, Metro Manila
Permanent
Full-time