Description
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree in Computer Science or Information Technology or equivalent.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Knowledgeable in Social Media platforms
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Technical Support Requirements:
Degree in Computer Science or Information Technology or equivalent.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Knowledgeable in Social Media platforms
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
Other Info
₱ 13,000.00 monthly · Malabon, National Capital Region · Today, 02:30 PM
Work type
Full Time
Work type
Full Time
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Manila Teachers Savings & Loan Association, INC.
About the company
Manila Teachers Savings & Loan Association, INC. jobs
Manila, National Capital Region · Today, 11:16 AM
Position IT Technical Support recruited by the company Manila Teachers Savings & Loan Association, INC. at , Joboko automatically collects the salary of ₱ 13,000.00 monthly, finds more jobs on IT Technical Support or Manila Teachers Savings & Loan Association, INC. company in the links above
About the company
Manila Teachers Savings & Loan Association, INC. jobs
Manila, National Capital Region · Today, 11:16 AM