IT Technical Support (fixed term)Pilmico Foods Corporation

Company Description
Pilmico Foods Corporation & Gold Coin Management Holdings are the integrated agribusiness and food companies of Aboitiz Equity Ventures, Inc. (AEV). Gold Coin is now fully-managed and owned by Pilmico International and to date, it is the largest investment in the Asia-Pacific region in their shared history.
Pilmico comprises four divisions: Flour, Feeds, Farms, and Trading; enabling growth to its partners through its consistent quality products and unparalleled supporting services. Meanwhile, Gold Coin is a pioneer in animal nutrition and the manufacturing of scientifically-balanced animal feed in Asia.
With their combined strengths, Pilmico & Gold Coin represent one of the largest privately-owned agribusinesses in the region, with over 2,900 partners throughout the multitude of production facilities across 11 countries in Asia.
In its journey moving forward, the Aboitiz Group will drive change for a better world by advancing business and communities. Armed with Pilmico and Gold Coin's mission of feeding humanity, they aim to take a leadership position in innovating the food value chain in the Asia Pacific.
Job Description
The IT Technical Support staff is responsible for providing 1st & 2nd level end-user IT support services in the site assigned. He/She ensures compliance to Information Systems Policies and Procedures. He/She completes tasks with less supervision using sound judgment on the job.
Infrastructure Provisioning and Maintenance
Installs standard software applications in workstations, and ensures they are updated with latest patches.
Installs and configures IT equipment according to user requirements and set standards.
Assists in ensuring availability of network and data communication lines (Internet/IP-VPN) to users.
Assists in ensuring workstations are at optimum performance.
Recommends corrective or preventive measures where system deficiency is found or anticipated (i.e. due to obsolescence or foreseen breakdown).
Performs preventive maintenance on IT equipment and devices.
Identifies non-performing site IT systems and recommends possible actions.
Problem and Incident Management
Provides timely response and resolution to a reported IT concern.
Prioritizes reported IT incidents and support requests ensuring uptime of IT operating environment are within committed service level.
Appropriately assesses and escalates incidents and problems that require expert solution or management decision.
Educates users in the proper use of IT tools to maximize user productivity.
Identifies, recommends and conducts activities that help increase IT awareness and knowledge of the company user community.
Provides awareness of proper backup and recovery procedures for end-users
Provides consistent and timely feedback or advisories on the downtime of IT services up to restoration.
Information Security/IT Governance
Assists in implementing and promoting compliance to Information Systems policies, standards and procedures.
Assists or facilitates user awareness training on Information Systems Policies, Standards and Procedures.
Ensures proper documentation is in place in the execution, implementation and administration of IT systems and service delivery.
Recommends improvements on IT service support and service delivery processes.
Change and Release Management
Properly documents all plant site and office IT assets and maintains updated inventory of servers, network and workstation configuration setups.
Compliance to Standards
Complies to good housekeeping through the practice of 5S concepts at the workplace.
Complies to PPE implementation in the site.
Recognizes hazards, unsafe or dangerous situations and acts accordingly through reporting, safe intervention and appropriate remedies.
Others
Performs other tasks as may be required by immediate superiors.
Qualifications
EDUCATIONAL REQUIREMENT:
Preferably Bachelor of Science degree in Computer Science, Computer Engineering, Information Technology, or any related course
WORK EXPERIENCE REQUIRED:
1 - 2 years technical support experience
Pilmico Foods Corporation

Iligan City, Lanao del Norte
Permanent
Full-time