it technical Account Manager4IT, Inc.

Our Technical Account Manager (TAM) is an internal technical sales and customer advocate role.  This person will be in charge of managing 4IT's business relationship with customers and works every day to solve customer challenges and improve service delivery.  
 
This person will work as part of our 4IT Sales team along with the 4IT technical services team, the 4IT project team, and the customer to help build and manage the customer's technology roadmap.
 
This is a highly communicative position that requires building relationships and genuinely caring about our customers.  Work tasks will include identifying and creating technical solutions, generating quotations, and following our sales workflow to completion.  In addition, this person is responsible for managing and presenting an annual comprehensive technology review to each assigned customer account. Reviews will include organizing a formal presentation that entails assembling system reports, generating budgetary quotations, and reviewing and updating the technology roadmap.  This is NOT a business development position, and there is no sales quota.
 
Requirements
At least 3 years of previous experience with CRM (customer relationship management) and/or sales consulting role
Strong understanding of Microsoft Office 365, Windows 10, and Windows Server 2012-2019, Azure, and Virtualization
Strong understanding of Networking, Firewalls, WAN, and Wireless
Self-motivated with an ability to work effectively without micro-management
A proven track record of building, enhancing and strengthening business client relationships
Strong communication skills and comfort level with phone and in-person client meetings
Strong organizational skills and a willingness to follow up and do what it takes to help customers succeed.
You need not be a technician however you must be very comfortable with various facets of technology (both hardware and software). A background in some area of business technology is strongly preferred.
Technical awareness: ability to match resources to technical issues appropriately.
Understanding of support tools, techniques, and how technology is used to provide IT services
Previous experience working for an MSP (managed service provider) is a plus.
4IT Benefit Package 
Government Mandated Benefit
HMO benefit including all primary dependent.
Seventeen (17) days Paid Time Off after regularization.
One (1) day birthday leave on any within employee's birth month.
Php 5,000 Birthday Cash Gift
Quarterly Bonus
Annual performance review