it System EngineerZiQasTech OPC

Position Summary:
As an IT System Engineer of ZiqasTech you will be responsible for providing 1st level support on Infrastructure Services for the user community to your assigned client. You will be required to work closely with the client's various IT groups and business partners to support, implement and maintain technical solutions.
Main Responsibilities but not limited to:
Provides 2nd level technical IT System and Server support by phone and remote assistance.
Install, upgrade, support, and troubleshoot Windows Operating Systems and other Microsoft products.
Handle and track Incident, Requests, Tasks, Problem and Changes in ITSM ServiceNow.
Responsible for day-to-day user and computer administration of Microsoft 365 Azure cloud.
Support in the testing and installation of new applications and enhancement patches.
Troubleshooting network connectivity in a LAN environment.
Perform regular system reviews, work on pro-active performance tuning and resilience improvements.
Maintain IT-related documentation e.g. Work Instructions, SOP's and SOM's, Procedures Handle daily technical support activities on desktop support.
Technical Skills Requirements (must):
Working laptop/PC with primary and backup internet connection
Windows Servers
Microsoft Azure
Office365 apps
Active Directory (GPO..)
VMware
NetApp
Networking (LAN, WLAN and WAN)
Cyber Security
Technical Skills Requirements (nice to have):
ServiceNow
SentinelOne
Project Management
Minimum Educational Requirements:
Degree in Information Technology or equivalent
PRC license
Microsoft Administrator
ITIL certified
3-5 years of related work experience
Desired Characteristics:
Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload.
Excellent problem-solving skills and service orientation.
Very strong communication skills and experience communicating to diverse internal and external stakeholders (fluent in English).
Amenable to work in shifting schedules. Minimum of 42 hours/week, 24/7 operation, and 3 shifts including weekends.
Others:
Additional foreign language, preferable European (French or German)
Other compensations and benefits:
up to 20% additional shift allowance.
Phone & Internet allowance
Lunch allowance
Transportation allowance
Monthly Attendance bonus
Quarterly Individual KPI performance bonus
Yearly Company performance bonus
13th month pay
HMO Family with max. 2 children
Gym
Education/Development