IT Support SpecialistYondu

Job SummaryThe IT Support Specialist will provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, and support the maintenance of the company's IT infrastructure. The role requires basic technical troubleshooting, familiarity with Microsoft 365, and foundational knowledge of network devices such as access points and switches. This position is ideal for individuals who want to grow in IT support and infrastructure.Key Responsibilities
Provide first-level technical support for hardware, software, network, and system issues.
Troubleshoot laptops, desktops, printers, peripherals, and mobile devices.
Install, configure, and maintain operating systems, standard applications, and company-approved tools.
Assist in user account management in Microsoft 365 (password resets, access, mailbox setup, basic admin tasks).
Monitor and maintain network stability; assist in basic network troubleshooting (access points, switches, cabling, connectivity).
Log, track, and resolve support tickets in a timely manner while ensuring clear communication with users.
Conduct basic preventive maintenance on IT equipment.
Support onboarding/offboarding by preparing devices and access accounts.
Coordinate with vendors or other technical teams for escalated issues.
Maintain inventory of IT assets, equipment, and licenses.
Follow IT policies, security standards, and proper documentation processes.
Office Locations Available:
Paranaque, Metro Manila
Turbina, Calamba, Laguna
Lapu-Lapu, Cebu
Qualifications
Associate Degree / Bachelor's degree / Diploma in Information Technology, Computer Science, or any IT-related course (fresh graduates are accepted).
Must have basic understanding & knowledge on hardware and software troubleshooting.
Must be knowledgeable in Microsoft 365 environments (Outlook, Teams, SharePoint, basic admin tasks).
Must have familiarity with network management (access points, switches, routers, basic network diagnostics).
Must be willing to work on site and on a 24x7 shifting schedule, including weekends or holidays as needed.
Good communication skills and customer-oriented approach.
Strong problem-solving skills and eagerness to learn.
Preferred but Not Required
Knowledgeable or familiarity to Firewall configuration or network security
Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Basic scripting or automation knowledge (PowerShell, Bash, etc.).
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 11 openings Completed associate's degreeYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you're looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you'll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You'll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we're always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
Kalibrr

Lapu-Lapu City, Cebu
Permanent
Full-time