IT Support SpecialistL98 Brokerage & Logistics, Inc.

 
IT SUPPORT SPECIALIST
 
Company Profile
L98 Brokerage & Logistics, Inc. is a specialized customs brokerage and logistics service provider. This was incorporated on February 15, 2012 with 5 employees only. After 10 years of operations, our manpower complement has grown to 150 employees with expertise in the field of documentation & logistics. We are continuously expanding and has developed multiple businesses in the field of logistics.
Our main office is located in Zone 5J Bridges Townsquare, Plaridel St. Alang-Alang, Mandaue City which is a very strategic in location, we are 5 mins from the airport and 10 mins from the seaport. And we have a satellite office inside PEZA zone with several staff assigned to have easier access to customers inside PEZA. Another satellite office located in Special Economic zone westside of Cebu. With these satellite offices, it could also hasten transactions with PEZA and Customs offices.
Our Services include Forwarding, Brokerage, Warehousing and Customized Operations.
Job Overview
We are currently hiring an IT Support Specialist to help end users effectively use hardware & software and work on maintaining and monitoring the computer systems and networks to ensure optimal performance.
Main Duties & Responsibilities
Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
Managing user accounts and access permissions, ensuring data security and compliance with company policies
Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
Staying updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge
Job Specifications
Must possess a Degree in Computer Science, Engineering, or a related field
With at least two (2) years work experience in helpdesk or technical support
Proficiency in Windows/Linux/Mac OS
With strong attention to detail and problem-solving skills
With good interpersonal and communication skills
Perks of Joining our Team!
·         HMO
·         Performance Bonus
·         Allowances
·         Teambuilding Activities
·         Paid Leaves