IT Support services managerHCM Nexus

Reporting to the Director of IT Support Services, the Manager of IAM manages a global team of technologists responsible for administering the technology, processes, and personnel delivering & supporting a sophisticated end user computing environment. Essential Job Functions IAM: Identify and resolve gaps in the business processes which may include security/authorization set-up, user documentation, data interface design, data migration and reconciliation Use Active Directory knowledge to manage access entitlements between diverse systems Maintain business Roles and all associated data, rules including access bundling rules, and processes Create/write highly effective internal communications Provide Identity and access management advisory, solution architecture, and consulting to internal projects of varying Drive organization wide strategy and implementation plans including but not limited to Privileged Access Management, Single Sign On and IAM governance Define and implement long term sourcing strategy, KPIs Assist in alignment of overall security governance as it relates to IAM with IT architecture governance and project and portfolio management Provide World Class Customer Service to internal and external customers. Responsible for hiring practices and training within his/her functional departments including cross training Engineer solutions to ensure that IAM solutions and services perform according to defined processes, meet defined policies, and comply with information security requirements Integrate IAM systems with in-house and third-party applications for provisioning, identity authentication, developing connectors between IAM tools and systems resources, and system resource authorization Evaluate, develop, and implement secure IAM solutions, based on approved enterprise security architectures Manage the workflow within IAM including access provisioning, compliance, access management (including privileged accounts) and other functions in Information security Integrate the IAM solutions with SIEM solutions to log and monitor security exceptions Communicate IAM security risks and solutions to business and IT executives Report on IAM baseline configurations and ensure baseline compliance Provide advice to IT teams (projects) for IAM related settings, policies, and design configurations Knowledge of hardware and software configurations, network devices, and various technologies, and the ability to develop test Strategies and test plans for unfamiliar technologies with the input from business SMEs Experience in working with a large complex technology organization, defining key access control challenges, and driving a program to systematically resolve high risk issues Maintain risk register of IAM related issues / vulnerabilities and routinely update management on the remediation progress Maintaining appropriate user entitlements throughout the employee lifecycle (Joiners/Movers/Leavers) Provide expertise and understanding of the Corporate Identity and Access Management (IAM) landscape working with leadership to mold, shape and expand the IAM service footprint Build, testing, and rollout of IAM solutions in collaboration with internal and external resources Educate user community on best practices / industry / use cases Advocate secure computing practices and procedures and communicate Information Security and IAM best practices throughout the company Provide recommendations to the Director / Senior Director for strategy development Research and bring forward industry best practices that could benefit and the enterprise Resolve conflicts/issues and escalate as appropriate Responsibility for highly privileged access controls, provisioning/de-provisioning of accounts across systems and responding to audit and regulatory requests Play key role in External and Internal audits to make sure the compliance standards are met Key Functional Domains Identity Access Management End User Computing - Audits, Patching and Remediation IT Support Services Initiatives Specific Requirements and Skills: Must be able to express empathy and help staff to work through high-stress situations in a professional manner. Conflict management skills and able to prioritize the work of others. Effective verbal and written communication skills are critical to keep stakeholders informed, influence decisions, and develop healthy business relationships with company leaders. Responsible for assessing potentially critical incidents and making triage decisions about business impact, urgency, and criticality; impact-assessment skills and experience are essential. Experience working in Global ServiceDesk and Desktop Support environment Implementing and maintaining compliance Standards like PCI DSS, ISO, ISMS, and HIPAA Experience in Budget Analysis and forecasting for IT Infrastructure Support and Services Experience with server and client software including knowledge of Windows and the O365 Suite of products (Outlook, Word, Excel, SharePoint, Teams, etc.) Working knowledge of PC hardware and software Well versed with Patch updates, Bit Encryption, Data Backup and cloud computing technologies used by the end user community Working knowledge of end-user hardware, software, and solutions Lead teams through complex initiatives Must have excellent collaboration skills Well versed with Contact Center Environment Expertise in new business setup and demonstrated remarkable success in managing the work of others. Experience in current technologies and trends used in the industry Additional Requirements: This position collaborates with local, remote, and overseas employees in oral, written, and virtual meeting scenarios. Work core schedule of Monday - Friday, 8:30 am to 5 pm EST with the ability to work outside of the core schedule including nights & weekends based on project timelines. Provide management escalation support (on-call) outside of standard business hours in emergency situations Ability to occasionally travel domestically or internationally may be required. Ability to lift, move, and adjust computer and peripheral equipment, up to 50 lbs. Additional duties as assigned. Must provide mentoring and training to other staff members Develops and coordinates knowledge transfer Strong writing skills to maintain organized documentation Self-motivated, enthusiastic, and able to handle multiple support cases Customer-oriented, and capable of providing high levels of client satisfaction Knowledge on ITIL tools (ServiceNow) Required Education and Experience: Bachelor's degree in computer science or related field or related experience Minimum of ten (10) years of experience within Information Technology Minimum three (3) years of hands-on experience managing a distributed team with hardware and software Experience in Identity Access Management and Compliance Audits Experience in the most current technologies and products used in the industry Excellent communication skills Fluent English: written, verbal, and comprehension Must be able to exchange information with all levels of internal and external customers Sets priorities, based on workload, using past experiences as a guideline Makes self-available to other staff members as a source of information Must have strong collaboration skills and ability to partner across IT and the business units Ability to work on a variety of tasks in parallel Flexible in 24/7 Shifts
Monster

Metro Manila
Permanent
Full-time