IT Support engineerGeidi IT Services Inc

IT SUPPORT ENGINEER
 
Job Highlights
Day Shift Job
Australian Clients
Open to Work from Home
Job Description
 
Duties and Responsibilities:
Support Australian clients with their IT/technical issues.
Perform patch management on Windows Servers and Clients via Remote Monitoring and Management tool.
Create and maintain documentation and knowledge base on an ongoing basis.
Interact with Australian Clients through chat and phone.
Action Support tickets
Comply with and maintain knowledge of IT standards and best practices.
Work with a team environment, assist other engineers.
Work on projects as required, ensuring deadlines are achieved.
A Desirable Candidate Will Have:
Strong troubleshooting skills with Windows and Microsoft Office.
Basic knowledge of Windows Server Roles like MS Exchange, Active Directory, Office 365 and etc.
Excellent English communication skills both in oral and writing
Great team player
Strong work ethic
Strong customer service skills - willing to go the extra mile for clients.
Experience with an RMM Solution and a PSA such as Labtech/ConnectWise would be highly regarded.
Industry Certifications would be highly regarded.
Solid exposure in Cybersecurity roles will be highly regarded
The ability to create clear and concise documentation in English
Successful applicants will enjoy the following compensation and benefit package:
Competitive salary (previous work experience will matter)
Benefits (on top of government-mandated benefits):
Paid Annual Leave (after 1 Year Service)
20 Days' Vacation Leave
10 Days Sick/Emergency Leave
HMO upon regularization
Monthly Subsidies (upon regularization, after 1 year, etc)
You will get to work from Mondays to Fridays, and occasionally on weekends as scheduled
Open to Work from Home Set-up
Must have stable internet (at least 5mbps)
Quiet and conducive working area at home