IT Support engineer - integrated logisticsKuehne + Nagel

IT Support Engineer - Integrated Logistics | Philippines | req91611
BE PART OF OUR GROWING TEAM
YOUR ROLE
To support the day to day IT operations of our Global Service Desk Department.
YOUR RESPONSIBILITIES
Administration and 2nd level support of corporate Integrated Logistics applications
System and process monitoring
Incident and problem handling in complex and distributed application environment
Solving reported and pro-actively found issues using support functions available within the supported systems / applications
Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis, developing workarounds for business users until upcoming releases or emergency patches
Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution to the problem
Documenting and extending of knowledge base; ensuring Know-How transfer within the team;
Team coverage is 24/5.
YOUR SKILLS AND EXPERIENCES
Professional education or degree in IT, or equivalent work experience;
Good analytical, troubleshooting and problem solving competencies;
Ability to learn fast and become proficient with unfamiliar systems;
Target-oriented team player with good communication skills;
Strong English language skills, both written and verbal, sufficient enough to interact with different countries and cultures;
Technical support or IT experience is strongly desired;
Stack trace and application log reading/analyzing expertize in ELK Stack as well as advanced knowledge level of SQL and relational databases, XML;
Experience in logistics- or transport business is an advantage.
GOOD REASON TO JOIN
ABOUT KUEHNE+NAGEL
With over 78000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Chris Cartel
[Protected Info]
Kuehne+Nagel

Cebu City, Cebu
Permanent
Full-time